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Re: whole touch pad will not work
If you bring it to the apple store, they will basically replace the phone for you if they determine it defect not associated with getting wet, and the item is still under warranty...they may replace it at no charge.
If it has not gotten wet, you should try to do a total reset via itunes. Connect your phone to your computer. launch items. When phone icon appears, chose the restore option....
The whole phone will be backed up, erased and restored to the original manufactures condition. then it will allow you to add any thing you had back to it from the backup...
This should fix the problem if its just a software issue.
If this doesn't work, bring it to the apple store.
Hope this helps. Let me know how it all turns out.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Editing the Normal - Message Profile
1.Touch >Settings > Sound Profile >Normal. •Touch the name field and not the radio button to the right.
2.Touch drop-down menu (upper-right of the screen) and selectMessage.
3.Touch the Message Alert Type field, select one of the following and touchSave: • Melody: the phone rings using the ring melody selected in the Ring tone menu. • Vibration: the phone vibrates 3 times. •Vibration & Melody: the phone vibrates and plays a melody simultaneously. • Mute: the phone is silent and does not play a melody or vibrate.
4.Touch the Message Alert Tone field, touch to select a ringtone and touchSave.
5.Touch the Message Alert Repetition pull-down and select one of the following options and touchSave: • Once: repeats the message alert once. • Periodic: repeats the message alert periodically.
6.Drag the Alert Tone Volume slider to the volume level you desire (range is 1-7).
7.Touch the Vibration Pattern field, then touch to select Vibration 1 - 3.
8.TouchSave to return to the Sound Profiles menu
My phone suffered the same symptoms, i was able to fix it by turning it off and on, waiting for the verizon word to animate, plugging it into a wall charger and I was then able to use the slider bar to unlock my phone, I was unable to select anything else on the phone so i closed it and used the qwerty keyboard to get to my touch settings menu, where i selected calibrate and followed the steps it told me to in order to calibrate my phone, I had to repeat the whole process several times before my phone was back to 100% hopes this helps.
The Sound Profile only covers call sounds. Sound Profiles This menu allows you to specify how you are informed of incoming calls. Selecting a Profile 1. Touch ➔ Settings ➔ Sound Profile. 2. Touch the radio button next to the profile name. The selected profile activates. Choices include: • Normal • Silent • Driving • Outdoor Normal Profile The phone’s profile defaults to Normal. Use the following procedures to change the profile. Editing the Normal - Call Profile 1. Touch ➔ Settings ➔ Sound Profile ➔ Normal. • Touch the name field and not the radio button to the right. 2. Touch drop-down menu (upper-right of the screen) and select Call. 3. Select the Call Alert Type field and select one of the following and touch Save: • Melody: the phone rings using the ring melody selected in the Ring tone menu. • Vibration then Melody: the phone vibrates and then starts ringing. • Vibration & Melody: the phone vibrates and plays a melody simultaneously. 4. Touch the Voice Call Ringtone field, touch to select a ringtone and touch Save. 5. Drag the Ringtone Volume slider to the volume level you desire (range is 1-7). 6. Touch the Vibration Pattern field, then touch to select Vibration 1 - 5. 7. Touch Save to return to the Sound Profiles menu. There is no mention of keyboard tones in the user manual.