Question about Gateway MX6450 Notebook

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No Network Connections After Repairs

So, I take my computer to Geek Squad to fix my computer and they tell me they had to send it out to Gateway to have the problem fixed. I had a bad stick of RAM. After a month, they return my computer and the Geek Squad tells me that I have no network connections. I had them when I turned the computer in and now they want me to pay $150 bucks to fix the problem. Everything was under warranty at the time, but when I call Gateway they tell me the computer isn't registered. They have no records.....funny! Anyway, can someone tell me why they replaced a stick of RAM and now I have no network connections? Can I fix this on my own?

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  • weeksjd74 Mar 08, 2009

    I thought it was funny that Gateway had no records of my computer ever being worked on when they tried to pull up my serial number.....and it is registered. I double-checked. I assume they are trying to get $150 bucks out of me since my repair was needed 2 weeks before my warranty ran out......sneaky and not trustworthy. I will try your solution and let you know how it goes. I do apprecite your answer!

  • weeksjd74 Mar 08, 2009

    Posted my response incorrectly...sorry. I will try and let you know how it goes.

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Ah, yet another NASTY Geek Squad experience for the recordbooks...if you bought the computer at Best Buy, they should have been able to diagnose and replace the bad RAM stick. Replacing the RAM stick shouldn't have caused the network connections to be lost. You can go into your control panel and set up a new connection in "My Network Places", or "Network & Sharing Center" (the name depends on which operating system you have. The wizard will walk you through creating a new connection, so you shouldn't have any problems.

More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.

Posted on Mar 07, 2009

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