Question about VeriFone (M19755014US1) Magnetic Card Reader

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Verifone Vx570 - Invalid Batch Sequence and PIN Pad Error

It seems that whenever I do a partial download to pickup changes that were made or update the file, I would get INVALID BATCH SEQ during transactions. Would anyone know what would cause this to occur during normal processing of transactions? I keep hearing that I need to change the DEVICE ID prior to any downloads. I have yet to try this procedure but it almost scares me that every time I update information on the Vx570 it goes out of wack, error messages occurring for no reason after downloading, which includes PIN PAD ERROR
Any clues as to what or why this would happen?

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Well the terminal counting mechanism works in conjunction with your credit card processor. So if you forget to batch out (settle your transactions) it will give false errors. Even if you conduct a partial especially in a restaurant environment because of tips rule of thumb is always settle the sales it will save you time and a headache.

Also the pin pad error is that you have to almost always have peripherals detached before any downloads. Before detaching make sure all power is off then unplug the pin pad. Partials are only for veterens like myself that know what can be a partial download and when a full download needs to be done. Always recommend your tech to do a full download. I helped develop some of the Verifone terminals applications so taking care of these issues is a breeze.

the batch seq can be changed internally in the machine
Hit more until you see other setup. Password 1 Alpha Alpha 66831 then choose merchant by hitting the more key again. Once you choose merchants hit select on 1/1 then edit the batch number to the next one hit enter then ext save changes. RED X key to escape to main screen. This step needs to be done with no transactions.


If you still have issues don't hesitate to call me directly.

www.greenlightpayments.com 1-800-448-2038 ext 105

Posted on Jul 17, 2009

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