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Does not spin at full speed

Motor is running but only at low speed

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  • davshi Apr 25, 2009

    Neptune's spin speed will not consistently reach full design speed. I have tested and replaced the tub displacement sensors and the vib sensor. I suspect the circuit board is the problem - after all there are not that many components that could fail. On occassion when I unplug the washer's power then run the wash cycle, everything's fine. This is an erratic problem - sometimes it works fine. it there a way to test the control board, rather than blindly replacing it?

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  • 15,935 Answers

It appears your motor/motor controller has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 14, 2010

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You can check this by turning the fan speed to "high", unplug the blower motor, and check to see that you have roughly at least 12v at the plug. If you have 12v, that means the switch panel is activating the relay and the relay is working. Over time, heat kills the magnetic properties of the magnets inside an electrical motor. Without enough magnetic energy, you may not get enough opposing force to spin the rotor full speed when the windings energize, but still enough to spin at lower speeds.

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