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First install the Device/Firmware Manager software on your PC and connect your device. If the PC doesn't recognize the item it would be the best that make firmware update. If PC recognizes the player, check everything as file transfer, player works correctly etc. If you find any problem try to solve it using the manufacturer's website via this link:
If you have lost your installation CD, go to Philips website and download/install the most recent version of the Philips Device Manager for your exact model #. Then open the Philips Device Manager and select the "Repair" button (with your mp3 player connected to the computer, of course).
If the Device Manager does not recognize that your mp3 player is plugged into the computer: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
GoGear is missing music or pictures. The missing files can be seen using Windows Explorer or Windows Media Player but not on the menu of the GoGear. Most of the time the issue occurs after loading new files on the unit. What could be the problem?
The database of the device may be corrupted, this may be resolved with the firmware upgrade to version 2.4. Please follow the instructions below to upgrade the firmware
IMPORTANT: Please note that since this is a special release, updating the device with this firmware version will result in the loss of all content (music , photos, data files) currently on your device. It is advised to first back up all the content from the device to your PC before carrying out the update. You should copy any files you don't want to lose to your hard drive using Windows Explorer.
Download the attached zip file into a temp folder of your PC
Unzip the file into the temp folder and then double click the DM_WEB_ENG.exe file to install the latest version of the Device Manager on your PC
Follow screen instructions to complete the installation of the latest version of the Device Manager application on your PC. (Version 5.3 (022) for HDD1420, HDD1620, HDD1630 & HDD1635) (Version 5.2 (022) for HDD6320 & HDD6330)
Connect the GoGear to the power supply with the AC/DC adapter.
Make sure all other applications such as Philips Device Plug-in, Windows Media Player or Windows Explorer that accessing the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager->Philips Device Manager on your PC.
Select the REPAIR tab on the dialogue box and then click Repair to start repairing. IMPORTANT: All music & content of the device will be erased once the GoGear is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the GoGear from the computer. Follow all screen instructions to complete the repair.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug y our device.
Once the GoGear is disconnected from the computer, the display will show “Firmware Upgrading” for a couple of seconds and then start up as usual. You will then need to re-sync the GoGear using Windows Media Player to place your files back on the GoGear.
Once it's gone, it's gone.
You can try loading the firmware update from Philips website, but this is unlikely to resolve.
Philips HDD – Reloading the Firmware Hack 1. Plug your GoGear HDD into the computer 2. From ‘My Computer’ right click the GoGear drive and format it. Be SURE you format it as FAT32 and quick compression is not on 3. Create 3 folders on the newly formatted disk called: ‘_System’ , ‘Data’ , ‘Media’ 3. Download fom Philips the latest Device Manager for your kind of player 4. Install the Device Manager 5. On the Desktop, right click the Philips Device Manager shortcut, then Properties, then open file location. 6. Copy the folders you see there into the ‘Data’ folder 7. Copy the Firmware.ebn file into the ‘_System’ folder 8. Unplug the device and now it should run fine -Tha Mp3 Doctor
The Device Manager came with the installation CD. If you lost the installation CD, you can get the Device Manager by going to www.usasupport.philips.com and entering in your model #, and going to "software & drivers"
If Device Manager is already installed, you can find it by going to Start --> All programs --> Philips Digital Audio Player --> Philips Device Manager
Install and run Device Manager from the product CD.
Select the repair option, and follow the on-screen prompts.
NOTE: ALL FILES LOADED ON TO THE PLAYER WILL BE LOST.
If this doesn't work then it may be that the hard disk is faulty. There is an easy way to find out. The following procedure allows the player to connect to the PC as a removable drive. If the Pc reads the drive, then the drive is ok.
Connect the HDD1630 to the mains adaptor and the PC.
Before the computer has a chance to recognise the player, press "Power" and "Vol +" to reset the player.
As soon as the player resets (screen goes blank) press and hold "Vol -" until the PC recognises the player as a removable drive.
Try to access the player through "My Computer" as you would the main hard disk.
CLICKING HARD DISK is usually a sign of a problem with the hard disk. If this is the case it will have to be replaced.
The HDD16X0 series use a standard 6Gb Microdrive which are readily available, and much cheaper than the official Philips replacement. The new drive would need to be "Repaired" using the Philips Device Manager.