Question about HP OfficeJet 7310 All-In-One InkJet Printer

1 Answer

The ink cartridge I replaced in my printer is not working.

I replaced my HP 7310xi all in one color ink. I thought it was a 97 color cartridge. I still think that is the right one. For some reason, my printer now won't print and keeps reading "Please reinstall color ink cartridge" AM I using the right ink? What is the problem?

Posted by on

  • heidi_bostwi Mar 09, 2009

    Sadly, I think you are right. I checked the ribbon and it does looke like there is a hole in it. It sounds like it is not possible to replace the ribbon, right? So I need to just buy an entirely new printer I am assuming. Thanks for the info!

  • shyspeed May 11, 2010

    if you are sure that the ink cartridge is correct, just double check that you have removed all the tape, and inserted it correctly.



×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Expert
  • 78 Answers

I have one of these printers (7210-7310) with this same problem and this is what is wrong with it. There is a small wire spring that holds the ink cartridge in place in each cartridge holder. Remove the color cartridge and inspect the ribbon cable (it gray) inside the ink cartridge holder. There is a big problem with these HP printers where the spring pokes a hole the ribbon cable breaking one of the wires and rendering the printer useless. Poor design by HP, sorry.

Posted on Mar 07, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Large ink spill. Printer no longer recognized new black cartridge.


You can perform the Tap 41 Cartridge Health Diagnostics Test: [applies to HP Deskjet 6800/6900/9800]
http://inkjet411.com/?page_id=1741 (refer to 2nd video to understand how to read the printed pattern)

1. With printer power on, press and hold the POWER button.
2. Press the Cancel (X) button four (4) times.
3. Press the RESUME button (Down Arrow) once.
4. Release the POWER button.
5. The Diagnostic Test Report should print.

--- A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout: http://inkjet411.com/?page_id=1741


---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink (special "ink back-up mode").

For information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (advanced cartridge diagnostic tests/cartridge error bypass & printer reset methods, etc.), please visit Inkjet411: http://www.inkjet411.com

Aug 27, 2013 | HP Deskjet 6988 Inkjet Printer - Color -...

1 Answer

I have an HP Officejet 7310xi all-in-one printer. I simply want to know how to replace the ink cartridges. there is a plastic plast that sticks up where you would pull the cartridge out that has a arrow...


Hello,

Here is a link to the HP page showing replacement of the ink cartridges. Complete with pictures and video.

OfficeJet Ink Replacement

Note: The printer must be powered ON for replacement.

Thanks for using Fixya.

Jul 30, 2011 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

I am replacing the #97 color ink cartridge and my printer left ink icon blinks and doesn't appear to recognize the new cartridge


Is the cartridge "new" or "refilled" ?

Remove the ink-cartridge.
Turn the printer off.
Disconnect the AC power cord.
Reconnect the AC power cord.
Turn the printer on.
Re-insert the ink-cartridge, and be sure that it is "seated" fully and correctly.

Dec 15, 2010 | HP Deskjet 6940 InkJet Printer

2 Answers

I just loaded new HP 94 and HP 97 ink cartridges in my HP 6210 Officejet. I went through the alignment process and received a sheet that had colors, but no black ink. The printout indicated the alignment...


Make sure all the protective tape on the Black cartridge has been removed. Also are the inks re-filled? I have seen many re-filled cartridges fail in a similar maner.

Nov 22, 2010 | Computers & Internet

1 Answer

Insert HP color inkjet print cartridge 99 into HP OfficeJet 7410 I am replacing the HP 97 color print cartridge with th 99 print cartridge (both are color). The 99 will not go in all the way. I notice the...


The HP 99 cartridge is used if you would like to print photos. The HP 99 replaces the HP 96 (black) cartridge in your printer. The HP 99 cartridge has black, photo magenta, and photo cyan inks in it. When you pair this with the cyan, magenta, and yellow in your HP 97 (color) cartridge you have the full set of photo colors represented.

Jan 13, 2010 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

The printer doesn't recognize the new original HP color cartridge


There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Jan 08, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Hp 2610xi not recognizing HP 97 color cartridge


If you look in the 96 (Black) cartridge loading area you might see that the retention spring has poked a hole in the circut board. I am now either trying to replace the ink cartridge holder or purchace a new printer. I have about $70.00 in new ink that I can't use now. The 2610xi worked great until the spring popped out of its holder. 

Jun 10, 2008 | HP Photosmart 2610xi All-In-One InkJet...

2 Answers

Other compatable cartridges


Cartridge Description
Zone 1
small black inkjet print cartridge
HP 94
small tri-color inkjet print cartridge
HP 95
large tri-color inkjet print cartridge
HP 97
photo inkjet print cartridge
HP 99

Jan 15, 2008 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP OfficeJet 7310 All-In-One InkJet Printer Logo

460 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...