Question about LG KP500 Cookie black on T-Mobile U-Fix £25 Text , with 30 mins & 500 txts a month Cell Phone

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I purchased the LG Cookie in the UK and was working fine. I came to the USA and inserted an AT&T 3G sim card and it keeps on rebooting. The other sim cards are working fine (TIM, T-Mobile, Vodaphone). Any suggestions????

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  • tyw5 Mar 16, 2009

    AT&T is GSM but I think it's a problem with the sim card being 3G. I used an older sim card from AT&T and that worked. It's very strange but this is the situation. If you can help, please let me know. Thanks

  • tyw5 Mar 18, 2009

    Thanks, I will contact LG and hope they can figure what's going on.

  • tyw5 Mar 19, 2009

    Thanks, that's what I figured but how can the problem be fixed? and why would LG make a phone that way?????

  • suitepixie May 17, 2009

    I have AT&T and I just bought the lg cookie and it keeps turning on and off, when my SIM card is in. It is the 3g kind of SIM card. The phone works if I leave the SIM card out. I have an old SIM card and tried putting that in the phone, it stops turning on and off, but the phone says the SIM card isn't valid.

  • Arnas May 11, 2010

    Very strange. You see, the card, in my opinion, has nothing to do with 3G. It is the phone that supports 3G or not. LG KP500 as far as i remember doesn't. So if you plan to use internet on Cookie you have to use GPRS or EDGE instead. But back to your question - why your phone keeps rebooting i don't know. Maybe it shows something on the screen before it reboots? And have you tried to contact AD&T or LG repair service? If the phone is new, there should still be a warranty.

  • Arnas May 11, 2010

    I'm not sure, i've never been in USA, but maybe AD&T works not on a GSM, but on a CDMA?

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Sorry, i've just figured it out, that the problem might be because you're using 3G card, if it uses 3G not only for internet but also for calls and messages. I think that's why your phone does not accept your card.

Posted on Mar 19, 2009

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