Question about Canon FAX-C855

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Newer e/w XP Pro Dell computer looses printer connection.

I have reinstalled the OS and tried a USB as well as a parallel connection with no success. The following is the message I'm getting: "MultiPASS Unable to communicate with the device. Please start "MPService" from the Services applet in the Control Panel.
Then please right-click on the Status Monitor to Reconnect and try again."

I have followed the recommended fix with limited success. However there has not been a permanent solution.

Any ideas?

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Since there was no answer from your suppory folks I started looking for additional fixes on line and found the following:
From the MultiPASS F80 or F60's Download Library page, download file MP420XPUpdate.exe. Double-clicking the downloaded file, will automatically expand and run the update files to the appropriate directory on your computer's hard drive. Please note that MultiPASS Suite 4.20 must be installed prior to running the update file.

Posted on Mar 07, 2009

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The unit has a parallel port interface and is supported under Windows 95/98/Me, Windows NT 4.0/2000/XP . The drivers are available here: http://www.usa.canon.com/cusa/support/office/laser_facsimile/laser_class_2050_2050p_2060_2060p/laser_class_2060p?selectedName=Specifications#DriversAndSoftware . For the supported OS versions, download the drivers and then run the exe. If it extracts drivers, note the folder in which they are stored. Then launch the Add a Printer Wizard (Printers and Faxes in XP IIRC). If your computer doesn't have a parallel port, parallel to USB adapters do exist.

Neither Vista or Win7 Compatibility Center have the unit listed. The XP driver may work in Vista 32-bit with the compatibility mode on. For Win7 or Vista 64-bit, I'd suggest a second computer, a dual boot computer or a virtual computer with an older Windows OS. For the most setups, you'll need a licensed version of the Windows OS. (Virtual computer software include: Parallels, VMWare and Virtual PC.)

With Win7 Pro or Ultimate, you can download Virtual PC and XP mode from Microsoft for free, then install them in order. The printer will install normally into the XP virtual computer. However, files from the main computer will need to go onto optical media or an external drive in order to share them with the virtual computer for printing.

I hope this helps.

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Hello,
First of all you want to make sure you are using the most up to date drivers.
Please make sure you are using these drivers http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/dlf/000000/004300/dlf004335.html?reg=us&c=ca&lang=en&prod=mfc8220_us&type2=1&os=92&flang=8&dlid=dlf004335
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