Question about OfficeMax 0M96431 Shredder

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The shredder jammed (too much paper) then stopped and won't shred. It makes a noise, but when I insert paper, it won't shred. Is there a reset button? I picked paper out of the blades with a pair of tweezers. Thanks!

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  • seafoamcotta Mar 08, 2009

    Model No.OMO 1287   Office Max
    Is that enough to go on?
    I got it for Christmas from  my husband and it has not been used very much.  Thank you!

  • anthonyzig May 11, 2010

    Please provide the manufacturer, model number and serial number and we'll go from there!

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Chances are, the overfeed caused the teeth of the gear that operates off of the motor to break.
This is very common in less expensive machines. I don't know if OM will let you return it because I don't know there policy. Most of the time retailers will attribute broken gears to abuse, which in turn is not warranted. These machines are mainly mass produced in China and obviously are very cheap. The labor and part (s) to repair are more expensive than replacing the machine.
If you do, look for a higher quality German machine i.e. Intimus, Olympia, HSM or Dahle. They cost more but they have a nationwide service arena and parts are always available.

Posted on Mar 08, 2009

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WHERE I CAN FIND THE PLASTIC WHEEL FOR MY CROSS CUT PAPER SHREDDER MODEL;OM99733

Posted on Aug 05, 2013

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Hi,

I have the same shredder with a different problem. Maybe we can help each other.

It sounds like you have paper jammed in the shredding mechanism. I've cleaned paper jams out of mine quite a few times. The first and most important step is to make sure the shredder is unplugged. Hold the unit up to look through the shredding slot. Some of the openings between the opposing shredding wheels will be filled with paper. Using a small screwdriver (narrow blade at least 3 inches long) you can gently push the paper through. It works best if you can us a pair of needle-nosed plyers to pull the paper out the other side. It takes patience, but it works. Good Luck.

My problem is that after I opened mine up, I turned it over to shake out shreds of paper. When I did this, the entire works fell out of the case and all of the wires disconnected from the 3-way switch. Can you look in yours and describe how the wires are connected to the 8 contacts on the switch. (a digital photograph would be GREAT!

I hope we can help each other.

-- Wcbyers

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