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Just open the tray close it clean the disc turn it inside again it will work, i alway get this with CoD:WaW. But with all my other games it just works fine maybe there is something wrong with your disc and the console cant read it change it for another one sell it and buy a new one or just try my solve problem. Hope this helped!
Try turning the xbox on and off. Try removing the power from the xbox and plugging it back in. Try other discs and see if it works. Try doing updates on your xbox360 and see if that fixes the problem. That fixed mine with Halo.
The open tray and unplayable disc is because the lens isn't strong on the drive and needs to have a Pot calibration done to it to make the lens signal stronger. That should fix the open tray/unplayable disc issue. I have done this to quite a few drives and all have been working fine since.
It sounds like you will need a drvie replacement or motor. Sometimes the magnetic disc on the motor comes loose and it sticks to the top of the dvd drive cover and causes it to not function. We can fix this for you if your interested email us. email@example.com