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GE Microwave WES1130DM1WW Turntable won't operate.

Turntable doesn't operate even though the oven heats up and the blower works.
I can't get at the wire harness plug for the turntable motor because the cabinet cover has ''anti-tamper'' security screws that have a star pattern with a centering post, what's the name of those screws so I can buy a tool?

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  • Steve Thomas Mar 07, 2009

    No wizards out their yet?

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6 Suggested Answers

jsrock516
  • 5911 Answers

SOURCE: Spacemaker 1800 Turntable

If the noise goes away when you turn the turntable off, it sounds like you have a turntable drive motor that is going bad. They are fairly easy to replace and not terribly expensive. You can access the motor by leaving the oven in place and UNPLUGGED. Remove the bottom panel. You will need to remove the turntable coupler (the plastic piece that spins the glass carousel) and remove a few screws in order for the motor to come out through the bottom of the oven. There should also be a quick connect plug that plugs into the motor. The motor runs about $35 and the turntable coupler (if you wish to replace it as well), runs about $8. The part numbers are 769741 and 769278, respectively at repairclinic.com. I hope this helps you.

Posted on Jul 07, 2007

MicrowaveSvc
  • 8820 Answers

SOURCE: OTR microwave turntable won't rotate

You can usually find helpful exploded view diagrams and order parts by entering your full model number here: http://tinyurl.com/gv383

If not, please post your brand and model.

It's probably the motor, but possibly the coupler.

One quick check is to remove the turntable and support / roller ring and try to turn the coupler. It should be a little hard to get started, then you should hear a whirring sound, not a clicking or grinding, which would indicate a bad motor.

If the coupler turns loosely with no resistance, then it's probably bad.

Here is my text on replacing couplers, which had steps which are necessary when replacing motors. Note that if yours is a built-in model, ignore the part about turning it on its side *grin*

NOTES ON REPLACING TURNTABLE COUPLERS

Copyright 2007 by William E. Miller - MicrowaveDisplay.com

UNPLUG THE OVEN FROM THE WALL FIRST OR YOU WILL EXPOSE YOURSELF TO LETHAL VOLTAGES!

Note that I am not encouraging you to work on electrical items if you are not qualified, and I assume no liability for any consequences of your decision to do so.

When replacing the turntable coupler on most models, it is necessary to loosen or remove the screws that mount the turntable motor to the bottom of the chassis.

It is usually easier to do this with the microwave oven on its right (heaviest) side because you will need two hands for alignment.

Be sure to put a towel or similar cushion on the work surface to avoid scratching the oven wrapper (oven cover) or the work surface.

It is not necessary to remove the wrapper or the wires from the turntable motor itself, but you may need to remove a small metal duct covering the turntable motor if your oven has one.

It should only be held on by one or two screws.

Although a broken coupler may come out easily or even fall out, the new coupler will not go in without at least loosening the turntable motor.

Look at the hole in the new coupler. You'll notice it has (most do have) a flat side to it. That flat side will line up with the flat side on the motor shaft.

When the old coupler is out and the motor is loose, you can ease the new coupler in the hole with one hand while turning the coupler very slightly back and forth as you gently push the motor toward it. Do not force the part in.

When the coupler has mated properly with the motor, you should feel it go in.

Be sure it's right, or you may break the new coupler or bend the mounting ears of the motor when you attempt to tighten the screws.

Reassemble in reverse order.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jan 13, 2008

MicrowaveSvc
  • 8820 Answers

SOURCE: The turntable on my microwave/convection

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. You may have to cut the cover off with snips, then use a screw when reassembling it.

We have the full service manual for this oven, and have uploaded it to our site here.

The best place to order Sharp parts is Tritronics.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Jul 13, 2008

MicrowaveSvc
  • 8820 Answers

SOURCE: i have a gold star

Try the TURNTABLE ON/OFF pad. Touch this pad to turn off the turntable or turn it back on. “OFF” will appear in the display when the turntable is turned off.

Do you mean MV1615?

If so, we have the service manual for this model and have uploaded it to our site here to help you. You will need the free Adobe Reader to view or print it.

You may need a new turntable motor or coupler.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 18, 2008

MicrowaveSvc
  • 8820 Answers

SOURCE: Plastic piece for turning turntable has partial meleted.

This is a pretty simple, inexpensive fix,

The best place to order parts for this brand is Encompass (formerly Tritronics).

If you don't find the part on their Web site, I would call them with your model number. They are toll-free at 866-779-5835.


We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Feb 02, 2009

jsrock516
  • 5911 Answers

SOURCE: my turntable doesn.t work because

Are you referring to the carousel ring under the glass tray? Or, are you referring to the turntable coupler in the center of the oven where the tray rests? Both these parts can usually be purchased on line at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

All these sites are reputable and have great service. Prices vary between them, so shop and compare. The first three sites I have listed include helpful exploded view parts illustrations to assist you in locating and properly identifying any parts you may need.

You do not see the turntable shaft in the center of the oven cavity rotating, you may actually have a turntable motor that has failed. The motor is attached to the center plastic piece (called a turntable shaft or coupler) under the middle of the glass tray. The following link explains how to access and replace one:

http://www.fixya.com/support/r3555716-replacing_a_turntable_motor_on_a_microwa

This is a very simple repair, that usually is not expensive. The price range will be determined by the model and manufacturer. This repair can also be performed on an over the range model microwave oven WITHOUT uninstalling it.
If you have any questions, or require additional assistance, please post back with your MODEL NUMBER. I hope you find this information helpful.

Posted on Apr 28, 2010

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