Question about SanDisk Sansa MP3 Player

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Wont tur on

Sansa express wont turn on and my compter dont recgognize it?

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  • wrench1989 Mar 07, 2009

    I just had my mp3 player hooked up to my computer for a minute then I disconnected it and now it wont turn back on. Ive tried everything.

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First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

Posted on Jun 06, 2009

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1 Answer

I was listening to the player and it all of a sudden wouldn't shut off and it wouldn't charge, after 2 days it charged and i was able to get into the files but it wont let me delete the files and says my...


Hello,

When the Sansa Express keeps freezing you can RESET the device using next step:
note:
The device can be either on or off, player NOT connected to the computer:
Press and hold the Volume Up (+) and Select buttons simultaneously for approximately 20 seconds.

When the "rebuilding database" message keeps coming back, the player will need an update.
Use the Sansa Firmware Updater (works on Windows only) or go for the matching download on the forum:
http://kb.sandisk.com/app/answers/detail/a_id/446/kw/database/p/555%2C662%2C687/r_id/101834
The Sansa Firmware Updater will contain the driver for the computer to perform a firmware update on your player [ METHOD 1 ].
When downloading the driver package manually, first put the driver "StMp3Rec.sys" in the correct folder on your computer. Next start the SansaExpressUpdater [ METHOD 2 ].
During this update, connection between player and the computer is based on MTP mode, Media Transfer Protocol: Drivers and software are needed to get access to the player.

The player could also be accessed in MSC mode, seeing the player as a removable disk. How to get connection in MSC mode, see next link:
http://www.machinist-toolbox.com/SansaExpress_MSC-Mode.pdf

Manual for Sansa Express:
http://mp3support.sandisk.com/downloads/um/express-userguide-en.pdf

Support site for the Sansa Express:
http://kb.sandisk.com/app/answers/detail/a_id/4487/session/L3NpZC9nWWpkcGYqag%3D%3D/sno/0#express

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it shouldnt turn on anyway,and if it doesnt show up on da screen when plugged up then thats a real problem

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There is a power button on the side of the player

The user manual is available from Sandisk's website:
http://www.sandisk.com/Assets/File/downloads/user-guides/express-userguide-en.pdf

-Tha Mp3 Doctor

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Not sure but it could be dead, but dont worry till you do a hard reset by pressing and holding down the "select(Square button)"and "volume up" buttons.

I just got mine today and been looking through the sandisk forum.

Hope that helps bye :)

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push the handle on the left up after you have pressed a button to activate the sansa. Basically, 2 steps.

1. Press any button so the lights come on.

2. Push up the little handle on the left side of the Sansa all the way and let go, it should turn off soon.

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