Question about Brother MFC-7820N Printer

Open Question

I am trying to scan using Windows Fax & Scan (VISTA)for my 7820N and I get an error message on my screen saying "A problem prevented the document from being scanned. Please try again..." I never had any problem with my old XP machine. I have downloaded any software updates for the 7820N. Also, the printing works fine it's just I CAN'T GET IT TO SCAN FROM MY COMPUTER OR FROM THE 7820n DIRECTLY. HELP!!!

Posted by on

6 Suggested Answers

  • 2 Answers

SOURCE: I need instructions for scanning and setting up scan on MFC-7820N

You can download the documentation for Brother multifunction machines at: http://www.brother-usa.com/Manuals/Default.aspx

Posted on Nov 11, 2007

  • 1 Answer

SOURCE: Scanning multiple pages

Use paper port software which is part of brother software suite but under different menu (check out under start - programs - paperport

Posted on Apr 08, 2008

  • 71 Answers

SOURCE: mfc 7820n - scan

I would imagine only they can provide you with that.

Posted on Sep 29, 2008

  • 1 Answer

SOURCE: brother 5460cn won't scan to email,file,ocr,image

Brother Scanner error message.

After much time with Brother Tech support. The solution finally turned out to be as simple as downloading this file to reset the drivers.

http://support.visioneer.com/utilities/twain_reset.exe

Posted on May 13, 2009

antiochpc
  • 1314 Answers

SOURCE: vertical black line in scan document not in copies through document feeder

Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.

Posted on Jun 01, 2009

  • 1 Answer

SOURCE: Bad Scan Quality Using Brother MFC-7820N Document Feeder

Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!

Posted on Nov 11, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

2 Answers

Is there a fix for being able to scan hpj3680


Hi Melinda,

Windows7 provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers. You might choose to use these scanning drivers for one of the following reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
ScanningUse one of the following three methods to scan a document. Method one: Scanning with Windows Live Photo GalleryTo scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Live Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
Method two: Scanning with PaintTo scan a document using Paint in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button (c01886001.gif ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Method three: Scanning with Windows Fax and ScanTo scan a document using Windows Fax and Scan in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan

Please reply if the problem persists.


Regards,
Rizwan

Jan 19, 2010 | HP J3680 Officejet All In One Printer

1 Answer

Can't scan with my HP officejet 4255 all-in-one


Hi
Hope you doing well this year and i am sure that thing will go good as well

the problem you mentioned : When you press the Scan button on the product control panel, nothing happens. A scan does not start.

This issue usually occurs because you do not have the full feature driver installed for the product. Button functions on the product control panel require a full feature software and driver installation for Windows Vista.

Follow these steps to download and install the full feature software from the HP Web site.

1) Turn the product on.
2) Disconnect any USB cable from both the product and the computer.
3) Open a new window to browse to the Select Software and Drivers page:
Click on the Following Link to get the Updated drivers for all OS

DRIVERS HP Officejet 4255


4) Click / select the Operating system
5) Click the Full Feature Software and Drivers option.

6) Click Download only . This option allows you to install the software at any time after the download completes.
7) Click Save , and then browse to the location on your computer where you want to save the file.
8) Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
9) When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
10) You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
11) When the Install Wizard starts, follow the on-screen instructions to install the software.

=================================
Method of Scanning with Windows Photo Gallery
To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , and then click Windows Photo Gallery .
2. Click File , and then click Import From Camera or Scanner .
3. Click Import , and then click Scan .

Method of Scanning with Paint
To scan a document using Paint in Windows Vista , follow these steps:

1. Click the Windows Vista ( ) icon, click All Programs , click Accessories , and then click Paint .
2. Click File , and then click Import From Camera or Scanner .
3. Make any desired setting changes, and then click Scan .

Method of Scan using Windows Fax and Scan
The Windows Fax and Scan option is only available in the Business, Ultimate, and Enterprise editions of Windows Vista.

1. Click the Windows icon ( ), click Programs , and then click Windows Fax and Scan .
2. Click New scan .
3. Click File , and then click Scan .


Enjoy your new year

Cheers
Tejodhar Atreya




Jan 04, 2010 | HP OfficeJet 4255 All-In-One InkJet...

2 Answers

Scanner


Try updating the drivers. Take this link to Hp and either enter model number and then operating system or let Hp detect your hardware and select drivers.

http://www.hp.com/#Support

Aug 27, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Trying to scan I get the error message ''A Sharing violation occur


Create a new windows user account .Try to scan the document in the new admin user account.

Aug 17, 2009 | Lexmark X5495 Printer

1 Answer

Scanning


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=90792

Issue When the scan button is pressed on the product, nothing happens. The scan button does not work correctly. Workaround Choose one of the following options to scan without using the scan button. Option one: Scan using Windows Fax and Scan
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  2. Click New scan .
  3. Click File , and then click Scan .
Option two: Scan using Paint
  1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
  2. Click Paint .
  3. Click File , and then click From Scanner or Camera .
  4. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the product.

Oct 04, 2008 | HP Officejet 4110 All-In-One InkJet...

2 Answers

I cant scan!


Resolution : I

1 Scan using Windows Fax and Scan
Click the Windows icon (c01319360.gif ), click Programs , and then click Windows Fax and Scan . NOTE: The Windows Fax and Scan option is available in the Business, Ultimate, and Enterprise editions of Windows Vista. If you have the Home Basic or Home Premium edition of Windows Vista, skip to Option two: Scan using Paint .
  • Click New scan .
  • Click File , and then click Scan .
  • Option two: Scan using Paint
    1. Click the Windows icon (c01319360.gif ), click Programs , and then click Accessories .
    2. Click Paint .
    3. Click File , and then click From Scanner or Camera .
    4. Click Scan .
    II nd issue :
    Problem :
    'An error occurred while communicating with scanning device' Message Displays in Windows Vista When Scanning
    Then refer to
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01290511&cc=us&lc=en&dlc=en&product=441125

    Sep 23, 2008 | HP Officejet 5610 All-In-One InkJet...

    2 Answers

    Error response on hp psc 2355 AllinOne printer,scanner, copier


    Issue The product displays an 0x ... error code when printing (for example Error: 0xf0af8004 ). These error codes indicate that the product has an internal condition. Solution Use the instructions below to resolve the issue by restarting the product.
    1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
    2. Open the cover of the product and remove the print cartridges.
    3. Close the cover and wait for the Insert Ink Cartridges message to display.
    4. Disconnect the power cord from the back of the product and wait for one minute.
    5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
    6. Open the cover and reinsert the print cartridges.
    7. Close the cover. If prompted, print a calibration page.
    8. Reconnect the USB cable, and try to print a print job from the computer.
    If these steps did not resolve the issue, please let me know.


    Thank you so much. I Remain


    adonscott
    HP TECH

    Jun 18, 2008 | HP PSC 2355 All-In-One InkJet Printer

    2 Answers

    No Scan Options Error Message


    Vista?

    Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


    When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
    1. Click the Start (c00845897.gif ) icon.
    2. Click All Programs .
    3. Click Windows Fax and Scanning .
    4. Click New Scan .
    5. Click File and then click Scan .
    Scanning with Paint
    1. Click Windows .
    2. Click All Programs .
    3. Click Accessories .
    4. Click Paint .
    5. Click File and then click From Scanner or Camera .
    6. Click Scan .
    Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

    Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

    9 Answers

    HP Deskjet F380 All-in-One Compatible with vista


    I had the same problem. I could print, but not scan.

    However, if you open up Paint and go to file and scan, it will scan your document. For some reason, using the scan button on the printer itself will not work with Vista, but using Paint will. I also heard that using Windows fax and scan will also work.
    good luck

    Nov 21, 2007 | HP DeskJet F380 All-In-One Printer

    Not finding what you are looking for?
    Brother MFC-7820N Printer Logo

    59 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Brother Printers & Copiers Experts

    Jesus  Colon
    Jesus Colon

    Level 1 Expert

    12 Answers

    Rick Johnson
    Rick Johnson

    Level 2 Expert

    84 Answers

    John mullen

    Level 2 Expert

    245 Answers

    Are you a Brother Printer and Copier Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...