My panasonic rear projeciton ty
5448911 has a blue ghost. Is the just the bulb?
People who bought rear-projection TVs between 2003 and 2007are bound to find their sets failing with blue, green or yellow blotches,hazing or bands disturbing the picture. It is often called the 'blue haze'problem. This LCD projection blue haze problem is coming from a faulty partknown as the optical block which is expensive to replace, and since Sony hasnot re-engineered the part, will only be replaced with another defective LCDprojection part that will last only between 1 - 4 years, depending on usage. Asit appears Sony produced these expensive TVs knowing about the defect, theyfinally have to reckon with the thousands of customers involved. If you own aSony rear-projection television, here are some steps you can take when the LCDprojection blue haze problem becomes apparent on your TV.
Getinformed. Be aware that Sony just extended the warranty of all 2007 rear-viewprojections models (enacted at the end of October 2009) -- just like theprevious years -- so all models now have extensions. Also be aware that theyare not notifying the owners of these extensions even if owners have registeredtheir purchases.There is a lot of information now circulating about how torecognize blue haze problems and the background of how the problem came about.
ContactSony directly about your LCD projection problem. Sony Customer Information Service Center (toll-freetelephone support) is 1.800.222.7669. The SonyCustomer InformationService Center("Priority Service") in Floridais 239.768.7547.
Expect to be told you will need to haveyour set evaluated by a Sony-Authorized service center. Be aware that even ifyou have your optical block placed replaced and the service charge refunded, itwill only be a temporary fix until the replacement burns out again.
Considerif other offers are right for you. Sony may offer you a discount on a new TV intheir "Special Consideration Program". (They stopped makingrear-projection televisions in 2007, but are now producing other flat paneledLCDs and other formats.) Make sure the offer is worth your while by pricing outother sources for buying TVs on sale or discounted before jumping at thisoffer.
If you arenot satisfied with Sony's Customer Relations offers, you can appeal to theirExecutive Review Committee.
If stilldissatisfied with offers regarding blue haze problem on your Sonyrear-projection TV, you can contact the Better Business Bureau.
You canalso take the legal approach. If all else fails, you can file a civil lawsuitsuch as small claims or have a lawyer initiate a class action suit.
There area number of resources with detailed information about how to handle the LCDprojection blue haze problem. Please check the Resources below.
Mar 15, 2011 |
Panasonic PT-51G44 51" Rear Projection...