I got no help at all from the Brother Tech Support Team.
The day after I installed a new Dell Computer, I was unable to copy or scan from my MFC-8820D. The machine prints OK from a computer, so the computer recognizes the MFC. It prints OK when a fax is received..
If I try to copy or scan a page on the glass surface, the result is completely black. I could understand if there were black lines, perhaps indicating a dirty scanner or glass or something like that.
I would appreciate any suggestions. I could not find anything in the manual, online FAQ, or Tech Support at Brother.
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I lost my network fax and scanning when I upgraded to Win 7 as Brother had no support for Win7 and this printer. Very disappointing.
However, I recently downloaded the MFC-8370DN install package from the Brother website and installed it on my Win7 64 bit Asus laptop. The installer couldn't find my MFC8820DN, but I manually entered the IP address (192.168.0.100 in my case). The install completed cleanly, after a reboot I can now start Brother Control Centre 3 and scan and fax from my 8820DN over the network. All good, no need to buy a new printer just yet...
You need a new hinge so the cover will sit down properly, or paper will jam anyway, but it sounds like there is still a scrap of paper on one of the sensors inside the ADF, you need to look with a flashlight down thru where the paper goes and also look up thru the slot with the ADF lifted.
First, I would recommend NOT trying to manually install this printer by
using the add printer wizard in windows and selecting the the port and
drivers to use. I would use the install cd to set this all up, it makes
setting up this printer MUCH easier. If you are unable to use the
install cd then get the IP address for the printer from your router
admin page then with the printer "installed" go into the printer
properties, go into the port, add a port, and instead of using a
printer name just type the IP address for the printer in. Also for any
networked printer make sure you don't have a firewall blocking it (this
would include making sure that if the printer requires a port opened in
the router that all requests for that port are routed to the IP address
of the printer).
I called technical support for this issue previously with my brother mfc. It would only do this during color scanning. b&w scanning was just fine. The tech support put me through resetting the reference point of the scanner through a series of button pressing and closing and opening the paper feeder. I kept gettting the same lousy results. Then they determined that the scanner module needs replacing and I needed to take to the nearest service center.