Question about Brother MFC 420CN All-In-One InkJet Printer

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Brother MFC-8820D Prints a COmpletely Black Page

I got no help at all from the Brother Tech Support Team.

The day after I installed a new Dell Computer, I was unable to copy or scan from my MFC-8820D. The machine prints OK from a computer, so the computer recognizes the MFC. It prints OK when a fax is received..

If I try to copy or scan a page on the glass surface, the result is completely black. I could understand if there were black lines, perhaps indicating a dirty scanner or glass or something like that.

I would appreciate any suggestions. I could not find anything in the manual, online FAQ, or Tech Support at Brother.

Thank you.

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You have a defective or disconnected SCANNER BLOCK

Posted on Mar 07, 2009

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