Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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I bought this Seagate Freeagent external hard drive less than a year ago and the other day when I plugged it in I came to the cold realization that it had overheated. There is a known problem with the design of the product and Seagate refuses to acknowledge it or take responsability. This is a serious issue and I need help finding resolve.

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Most of these external hard drives are just regular old 3.5" or 2.5" hard drives in some sexy looking enclosure. Hopefully just the power supply to the drive overheated and did not do any damage to your data.

Disconnect the unit from the mains (duh!) and carefully disassemble the unit until you can get at the drive itself. Disconnect the drive, and see if it is an EIDE or SATA drive. Again, the drive itself is going to look a lot like one your've seen inside your computer because in 99% of cases it is the same thing.

Purchase another external enclosure for the proper type of interface (SATA or EIDE), or , if there is room in the PC itself, actually install the drive in your PC as an auxiliary drive.

Data retrieved.

Voila!

Posted on Mar 06, 2009

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