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Konica Minolta c451: Tray 1 is not available

Konica Minolta c451: The Display states that Tray 1 is not available at this time, all the other trays and the bypass tray work find. I have removed all the paper and tried to see if they system would recognize the empty tray it does not. In our maint. log it says they have reset the tray in the past, anyone have any idea on how to do so?

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Look behind the tray for paper....
if not do the folowning
power machine off from main switch sould be on the side or open the front door it;s on bottom left side.hold down the utility botton while powering on keep holdin untel prompted with message ...TROUBLE RESET press it should say ok than powr machine off wait 20sec power back on
hope that help
keep us posted

Posted on Mar 18, 2009

  • Jeffrey agbati Nov 10, 2016

    I also changed the lift up motor and the pick up unit but still not working

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Code c202 bz c451


This sounds like you have a piece of paper behind tray one.
1. Turn the machine off
2. Take out tray 1
3. Remove paper
4. Insert tray
5. Turn back on


If that doesn't help, you have and issue with the paper pick up motor. This is 99% of the time not the issue. The paper behind the tray is most likely your problem.

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How about this, if you look what paper tray are avaible from the display pannel, is there a matching size paper tray or is the tray you are trying to use another size then lets say LTR. Is it a different size, if so you may have paper jamed behind the paper tray causing a different paper size, if so remove the jamed paper..... Also, the other suggestion are good as well.

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