I have an ipod touch 8G I purchased a Bose soundock II. The sound is great but the remote only controls the volume. I cannot change tracks, move through playlists and when I hit the off button on the Bose remote, the Bose shuts off but not the ipod? What is the problem and how can I solve it? Thanks

Sounds like the uplink got damaged did it get bent? or crushed when trying to put ipod on dock?
uplink is the metal connector on the dock

Best place to ask this question is the facebook page of bose. Open a new discussion and they will answer in a day.
http://www.facebook.com/Bose?v=app_2373072738

You probably have a broken docking connector or bad power supply. Contact www.invebo.com to get a replacement board. It takes minutes to fit. They also sell the USB charge upgrade to enable you dock to charge the IPHONE on the Soundock original.

My remote worked perfectly until I changed the battery. The original battery was CL 2032 and I replaced it with DL 2032. After replacing the battery, only the volume control works. The off button will only fade the sound while the button is depressed. Release the button, and the volume returns to the original level and the unit remains On.
None of the other buttons work.
If you've found a solution, please post it here.

The bose soundock 2 has some issues regarding the different generations of iPhones. In a forum (http://forums.macrumors.com/showthread.php?t=361259&page=2) if you're using an iPhone 3GS bose has a separate port for i. Do check with Bose regarding the compatibilities of its SoundDock on different generations of iPhones.

Unfortunately I've never seen a universal remote that will control the extra functions of this. If it's the original SoundDock, you can only do: volume, power, play/pause, skip/scan. If this is a SoundDock II or SoundDock Portable, you can only control: volume, power, play/pause, skip/scan, and playlist up/ playlist down. Quite honestly, that's all I need to do on my SoundDock. I can't really read what's on my iPod from where I'm sitting in the first place. It may be possible to use a universal learning remote for this, but you'd have to teach commands from an apple remote as well as the bose remote, and the learning remote (+apple remote) may cost you over 1/3 the cost of the SoundDock. It also may not work perfectly. I hope this helps somewhat.

The new SoundDock II charges your new iPod touch and is fully compatible all iPods and the iPhone 3G. Also the SoundDock Portable will do this. But..
Better news-> Call Bose. They can upgrade the 30-pin connector to charge via USB-only and function with the remote as well. $99. This will make your iPod touch 100% compatible and somewhat future-proof your SoundDock. If the SoundDock was purchased within 90 days (at full retail price), they will do the upgrade for a smaller fee or even free I think.. (new 1 year warranty given with repair/mod) btw- This is an Apple issue, not a Bose issue. All 3rd party iPod connection devices had to make this change at some point.

Well with a dead battery it is always best to get it replaced. However, your docking station, or a wall charger, or computer, should all power on the ipod..
If you are interested in purchasing a new battery for your ipod, I would suggest going to the website listed below to do so. It is fairly affordable. Around 45.99
www.iPodbatterydepot.com

Try other iPods - if they work with no problems it is a problem with the iPod software, connect this to iTunes to get it updated, and also try a soft reset (hold down menu+center buttons for about ten seconds) if you still get issues, contact Bose.

Here is how I fixed the hissing noise in my Soundock;
--Pull the bottom plate off (It is attached by 4 screws)
--There is a green motherboard with 2 ribbonwires. .
--One of the ribbonwires (the one the mounts the ribbon vertically) had loosened up.
--Use a tweezers to pop it back into place and that noise will disappear.

This is a design flaw, as the action of inserting/removing your ipod, coupled with the action of setting your sound dock down will work this ribbon loose.