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Make sure the light on the drive is coming on when you insert a disk. I am assuming that drive tray opens and closes when you press the button and that you are not opening the tray manually or forcing it open. Try to spray some compressed air into the drive with the tray open incase anything is interferring with the laser. Has anyone been inside the computer lately that may have disconnected a cable from the back of the drive? Not to be funny, but make sure you are inserting the disk right side up. You may just have to buy a new drive.
The drive has NOT been able to read the directory of the disk you put in.
Disk may be a DVD which your drive may not be able to read.
Disk may be a DL DVD (double layer) whcih your drive may not be able to read.
The disk might be a BluRay which your drive may not be able to read.
Your drive may be defective or have a dirty read head.
I'm pretty sure it will. The only thing is that Gateways of that generationn used a custom connector which plugs onto the hard disks standard IDE / ATA connector.Just pull this extra connector off and you can use the disk in any machine.
Also ,Toshiba used similar adapters,so if Toshiba's using one on your model,then you'll need to palce the toshiba adapter onto the hard disk from your Gateway. You may also have to go into your BIOS ,and make sure the BIOS recognizes the disk if your BIOS isn't already set to "auto detect".
Check out the Jumper setting of the CD/DVD drive as the Jumper setting is not proper or your H-disk and CD/DVD drive can have the same jumper setting so only can be used at one time .I think you should also update your CD/DVD driver form your system disk.
I suggest a firmware update from Toshiba. If this does not help then your laser in the drive is no longer capable of this task. Also just thought about it but make sure the media that you are burning to is the same as the drive + or - R's
I've had myself almost same problem in my 5200-801, but with reading DVD's. It was allready the second dvd/cd drive replaced by Toshiba. Then I replaced the DVD/CD drive myself because I ran out of guarantee, with one bought from the internet and much cheaper than the original one. A multi drive which even do the lightscribe job and that one works very well.