Question about Brother FAX-8360P Plain Paper Laser

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Recent frequent problem when sending faxes - display shows "communication error". The recepient likely to receive only part of the fax. Tested the line and seems to be ok. Could be a coincidence but sometimes there is also an incoming fax. Is there something in the settings causing this? Thomas

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No. Make sure both phone lines are ANALOG.

Posted on Mar 07, 2009

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How can i generate incoming call report ?


To print a report:
  1. Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.

    wcpe16-menu-but.jpg

  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
    • Phone Book: Phonebook list
    • Sent Report: Sent fax report
    • RCV Report: Received fax report
    • System Data: System data list
    • Scheduled Jobs: Scheduled job information
    • MSG Confirm: Message confirmation
    • Junk Fax List: Junk fax number list
  3. Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
  • Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
  • Sent Fax Repor: This report shows information of the faxes you recently sent.
  • Received Fax Report: This report shows information of the faxes you recently received.
  • System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
  • Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
  • Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
  • Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
  • Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
  • Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.

NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.

Aug 04, 2009 | Xerox PE120i Laser Printer

1 Answer

Communication error when sending a fax.


Is it all numbers of just this one? If all numbers then there may be too much noise on the line for the fax to get a good connection.

Things to try:
1) unplug the fax for about 5 minutes and try again.
2) Try plugging the fax into a different phone jack if possible.
3) Try using a different (preferably as short as possible) phone cord and see if that helps.

If just this one the problem may be on the recepients end.

Jun 03, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Our Epson Sylus CX9400Fax Series is not receiving or sending faxes. We have already done the phone call to India thing for 90 minutes. All settings were changed and tested. They are now back to factory...


Ok, here's a check list for you.
SENDING

Check the following:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • Make sure that your recipient's fax machine is turned on and working.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication, then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.



RECEIVING


Try the following if you can't receive a fax:

  • Make sure the phone cable is connected correctly and verify that the phone line works by connecting a phone to it.


  • To receive faxes automatically, make sure the Auto Answer light is turned on. To turn it on, press the Auto Answer/Space button.

    cp_display_142_er.gif



  • Make sure paper is loaded.


  • If you connected the Epson Stylus CX to a DSL phone line, you must install a DSL filter to the line or you won't be able to fax. Contact your DSL provider for the necessary filter.


  • If your phone line has static or other noise problems, turn off the ECM (Error Correction Mode) setting and try faxing again.

    Follow these steps to turn off the ECM setting:

    1. Press Setup.


    2. Select Fax Settings, then press OK. You see this screen:


    3. cp_display_141_er.gif

    4. Select Communication then press OK.


    5. Press cp_button_44_er.gif and select ECM. Then press cp_button_42_er.gif and set it to Off.


    6. Press OK.

Mar 03, 2009 | Epson Stylus CX9400 Photo Printer

1 Answer

Can receive a fax, but cannot send fax.


I was told by Xerox support tech that he thought it was the fact that we do not have a dedicated analog phone line, but the fact remains we can receive faxes but cannot send them. The only fax that will send is directly to Xerox support.???. The machine was working fine, faxing (sending and receiving), until about a week or so ago, when we had a repairman here on the printer. He told me to report the problem to our telephone repair service. He is coming out today! I'll let you know.

Feb 19, 2009 | Xerox Phaser 6115MFP/N Laser Printer

1 Answer

Unable to send & receive the Fax


Try calling your fax machine with a cell phone to see if the fax answers. If not, check that the phone wire to the fax is plugged into the LINE socket, NOT THE PHONE SOCKET on the fax machine. Next, go to the MENU on the fax.You may have to check or change one or more of the following settings by trial-and error to fix the problem. BEFORE YOU CHANGE ANY SETTING, WRITE DOWN OR PRINT OUT THE ORIGINAL SETTINGS. In the MENU, find FAX SETTINGS, FAX SET-UP, or INITIAL SETUP settings. Try changing one or more of the following: PULSE/TONE, RECEIVE MODE, SEND MODE, RING DELAY, RING TIME, OVERSEAS MODE, etc.

Nov 26, 2008 | Office Equipment & Supplies

1 Answer

Brother FAX-2920 sending-receiving problems


Make sure you are plugged into the LINE port of the fax machine.

Oct 22, 2008 | Brother IntelliFax-2920 Plain Paper Fax,...

2 Answers

Fax machine stoped receiveing fax


First, check your fax's phone line. Put a regular phone on it and check for dial tone and line noise. If the line is dead or noisy, this will cause a problem. 
You can also try dialing your fax number from another phone and see if the fax unit picks up the line and starts initiating communication. (sounds like modem noises)

Jul 30, 2008 | Brother MFC-7820N All-In-One Laser Printer

1 Answer

Faxing


Make sure that you have settings to RECIEVE FAX.

Go to start on your Desktop. Click on All Programs. When window opens, click on accessories. When accessories window opens, click on COMMUNICATIONS. When the Communications window opens, click on Fax. When the Fax window opens, click on FAX CONSOLE. When the FAX CONSOLE window opens, click on RECEIVE FAX NOW.

 

You might have to wait until your telephone/fax machine, rings and then click RECEIVE FAX NOW if it does not work automatically.

 

The person who is sending you a Fax might have to inform you they are sending a Fax to you right now.

 

Hope this is helpful to you. Good luck.

Sep 30, 2007 | Lexmark X75 All-In-One InkJet Printer

1 Answer

Comm. Error


Try this website: http://www.instruccionesweb.com/u2/pdf/fax/Canon-L120-en.pdf

Jun 25, 2007 | Canon L120 Fax Laser Printer

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