Re: coffee goes to counter instead of pot (occassionally)
Had that problem. Does the flow of coffee normally stop when you remove the carafe? If so, clean out the valve at the bottom of the basket. If this doesn't allow the liquid to flow, it goes out the overflow. Rinse it under hot water while working the valve.
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Posting this answer again b/c it sounds to me like your coffee is flowing over the lid of the pot, not the edge of the basket/water chamber. Coffee oils build up inside the lid. You have to clean it with a pipe cleaner or a bottle cleaner (like the ones that come with Dr. Brown's Natural Flow bottles - they look like a mascara brush but the bristles are clear). It will be clear how much build up you are getting out as long as your pipe cleaner/bottle brush is a color lighter than coffee. We have to do this about every 8-10 weeks. This is one of the weaknesses of this coffee pot - the lid, even if you rinse it regularly after you brew coffee, gets coffee oil build up inside of all the little holes that allow the coffee to flow in and pour and stay hot. I wish Cuisinart had made this lid so that you can open it to get to all the parts - but alas they didn't.
My coffee pot was leaking over the carafe and onto the warmer. I found that this issue was caused by the carafe lid. The lid was not allowing coffee to flow into the pot fast enough. I removed the inner mechanism from the carafe lid (it pops off really easily) and just sit the lid on top of the pot while brewing, and no more leaks! After brewing, I put the mechanism back onto the lid and twist lid onto the pot.
Your problem is probably the boiler leaking. Its located just above the drip tray in the center of the machine. When it starts leaking it goes into the drip tray or on the counter top. If you can remove the top, you can see if the boiler is leaking. There will be a white line between the 2 halves of the boiler.
If the hole in the bottom of the basket isn't plugged, it sounds like the anti-drip feature isn't functioning properly. This is the series of levers that allow you to remove the pot while the coffee is perking without spraying liquid everywhere.
There is a vertical lever mounted at the back of the hollow where the pot goes, and the top end of that lever lines up with the spring-loaded lever that closes the bottom of the coffee basket. When the basket is in place without the pot, the bottom of the basket remains closed. When the pot is inserted it presses against the back lever and the series of contacts opens the valve covering the hole in the bottom of the basket, allowing the coffee to flow into the pot. If the sequence of contacts doesn't work the basket will overflow, and you get coffee and grounds everywhere.
Ensure all these parts align and are working properly. If there's a problem that can't be resolved, or parts are broken or missing, removing the spring-loaded lever from the basket will allow the coffee to flow into the pot. You will no longer be able to remove the pot while it is perking, but you'll have your morning coffee.
Leave the carafe off the hot plate and place the basket in holder with the lip under hinged flange so it sits flat. Then replace the carafe and the basket should not move up when the Pause and Serve button opens. I just bought this pot too and
love it but except for the basket placement problem.
I have had two of these machines (warranty return) and they both did the exact same thing. Here is what I have discovered the problem to be.
The lid for the carafe gets stick and internally jams. As another poster suggested clean it thoroughly (this sometimes works). I have another solution. Call 1-800-726-0190 and explain that you lid jams and leaks all over your counter. They will send you an new lid for free no questions asked. They obviously are very aware of this situation and don't even ask for proof of purchase or purchase date.
I think you have to be careful in how much water you put in. I had the same problem the first few times I used it. I started to only fill until the water just met the 10 cup mark, not over it. I have not had the problem since.