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Re: the beater won't turn
Un-plug the vacuum.
Turn the vacuum cleaner over and pop off or unscrew the bottom plate. The most common things are broken belt, clogged beater bar (usually hair), bad beater bar bearings, or the beater bar and belt is just plain worn out and needs replacing. If the brush nubs are very worn, replacing the belt alone won't help much.
Clean as much debris, hair etc as possible out of the unit. If you have a can of air like the type used to clean computer key boards, blow out the area and the motor if possible. Do this in a ventilated area or somewhere where it will not mess up your house.
WHAT CAN BE THE #1 PROBLEM WITH ALL POWERMATE ATTACHMENTS THAT MANY ARE NOT AWARE OF IS THAT THERE IS A FUSE BUILT INTO THE TOP OF THE WAND HANDLE. THE PART # FOR ALL THESE MODELS OF KENMORE POWERMATE'S IS 8191782, AND ONLY COSTS $9.49 FROM SEARS.COM PARTS. THE ONLY OTHER PROBLEM IS KNOWING HOW TO REPLACE IT.
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Check for a broken beater brush belt.
Clean the beater brush, clear of all debris and add some WD40 at each end where the rubber holders are. Turn beater brush by hand to work the WD40 into the axle.
Reassemble making sure the belt is on correctly.
This should also help solve the suction problem as well.
If you haven't already, remove the beater bar. This is accomplished by unplugging the vacuum and turning it beater bar up. Remove the clips or screws that hold the plate on the beater bar and set aside. The beater bar sits in sockets, so carefully remove the bar, noting the correct position of the sockets. This will make reassembly much easier. Slip the beater bar out of the drive belt. Now, inspect the suction cavity that the beater bar would discharge into. Usually, things clog up here as there is a flex hose that catches things, creating a pluggage.
Hope this helps, --W/D--
Assuming that the vacuum will run, remove the bag and check the discharge to the bag from the machine for debris. Also check the suction to the vacuum blower by removing the beater bar cover plate and beater bar. Inspect the belt. While the bar is off, inspect the suction hose behind the beater bar. This is where I usually find the debris.
If you hear the motor in the head running and the beater bar isn't rotating, you probably need a drive belt. With the power off, make sure you can rotate the beater bar freely by hand, if it isn't bound up.. then locate and remove the baseplate screws to gain access to the beater bar itself, you'll see a drive belt pulley system and chances are, a broken belt. Replace it with a new one by pulling the beater bar assembly out of the housing and plcing the belt onto the motor shaft pulley as well as the beater bar pulley.. nest the beater bar back into the holder and reinstall the cover. Hope that helps !