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I had all my files transferred to a new Imac computer on Monday. Since then the printer - hp photosmart 2575 has stopped working. At first it simply lost the connection to the hp website which enabled the help line and gave info such as ink levels etc. I tried uninstalling and then reinstalling but there appears to be a problem with the installation disc. I now cannot print anything. If I connect it to my laptop there is no problem. Can anyone help please? Hp have not been helpful as it is out of warranty.

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Hi!

Sometimes just tranfering the files dosent work, you need to reinstall the drivers.

Here is the drivers and the support site for that printer, select what MAc OS you have and download the driver. Then install them from the dowmloaded files insted of from the cd you have.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=441240&lc=en&dlc=en&cc=us&lang=en

I hope this will solve your problem

Good luck

Nic

Posted on Mar 06, 2009

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