Question about Philips GoGear SA3245/37 Digital Media Player

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My GO Gear not starting

I use a Philips Sa32XX 4Gb version go gear . I now have a trouble with it as it is neither being detected in a PC nor it is starting . When I ON it Philips Logo appears and later it turns OFF. When I checked in the device manager on connecting the device to PC I found this message 
 "This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device." So If Any one know how to solve it please help me.

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  • 2 more comments 
  • dattut Mar 07, 2009

    yes itried it but it doesnt solve my problem

  • chaoticnight Mar 12, 2009

    No it doesn't work when u do that

  • Anonymous Mar 19, 2009

    this product sucks big time.. no wonder they sell it for cheap

  • Anonymous Apr 01, 2009

    my player doesnt charge at all
    Philips GoGear SA3245/37 Digital Media Player


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  • 22 Answers

Did you try pressing the reset button on the bottom of the player next to the hold switch?

Posted on Mar 07, 2009

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Have the go gear plugged to another PC to check if the player is detected. If so the PC is having errors and must be scanned for virus or restored to an earlier date.
Also check to see if the go gear is infected or has faulty files in the memory. If so have the files delected off after scanning, format and reinstall files with the help of the philips media convertor.

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Why doesn't my Philips GOGEAR 4GB connect to my laptop? It only charges.

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I use a Philips Sa32XX 4Gb version go gear . memory full and ...

I just managed to get this problem worked out, added a bunch of music then it would just freeze up while it said "Updating." I finally got Windows to recognize it by plugging it in while starting up the computer (dumb luck), just plug it in right after the first Windows screen shows up. Not sure why it worked, but it worked twice for me. Once I got Windows to recognize it I could finally go in and delete a couple things to make space for all the system files the thing needs to run. At that point the Philips device manager also recognized it, and let me repair it (at this point it will tell you to unplug it, then hold down the back button, plug it in, and don't let go of the back button until it tells you to). Might also try the hold down the back button and plug it in trick first to see what it does, it might just work that way too. At any rate, make sure there is some free space on it before you unplug it and try to use it, otherwise I imagine it will mess up again. Also, to note, mine said the firmware upgrade failed, but everything works fine. It took quite a while for it to update after I unplugged it, but I guess that is normal. Best of all, I didn't lose the rest of the stuff I had on there!

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Go gear sa32xx

You have to use the Philips (Arcsoft) Media Converter to convert/transfer videos. If the converter is not recognizing a specific video type - FLV, for instance - download a free program called Riva FLV Encoder and convert the videos to AVI format first. Then the Philips Media Converter will recognize them.

The Philips Media Converter is not capable of converting an entire DVD - you will have to acquire video editing software, and then break up the DVD files into 15-minute chunks, and then convert each chunk.

If you are getting a codec error, do a google search for free video codecs - they are out there. Windows Codec Pack and downloading the latest version of quicktime will give you most of these needed codecs.

This player is not capable of playing copyright-protected videos - so don't even bother with them.

Additional information is available both from Philips website and from Arcsoft's website.

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The solution to a Code 10 error is to disconnect the mp3 player from your computer, uninstall all of the Philips software that came with the device, restart your computer, reinstall the Philips software, and THEN and only then - connect your mp3 player to the computer.

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Connect your Go Gear to the computer
Open the Philips Device Manager - it came on the installation CD
Click on the Repair tab and follow the instructions

When in doubt, follow directions.

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