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I ave a clx 3170 multifunction printer when i go to fax thru my pc i get a message faxsender.exe has stop workingProblem signature: Problem Event Name: APPCRASH Application Name: FaxSender.exe Application Version: 4.5.21.0 Application Timestamp: 4773aaf5 Fault Module Name: STPhonebook.dll Fault Module Version: 4.5.21.0 Fault Module Timestamp: 4773aa1b Exception Code: c0000005 Exception Offset: 0000104a OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: ba3b Additional Information 2: f62cbd660877b0644e0be75f84bd648b Additional Information 3: d907 Additional Information 4: 679bf94be91f39cf2ff5c21905f47f1f Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 can you please help

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I am not sure what software your using to fax through the pc with or if it is software that came with the printer? I would try and uninstall the printer and the software, make sure your using the drivers and software that is correct for the version of windows you are using, double check on the MFG website. Then reinstall the printer and the software driver version to see if this corrects the problem. Hope this helps.

Posted on Sep 12, 2009

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Posted on Jan 02, 2017

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