Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

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Dish Duo 625 TV 2 goes to a snowy screen randomly

We just had Dish installed on sunday we received a Dish Duo 625 We have already had a tech out here again today to try to solve this issue.

TV 2 goes out to a snowy screen for no rhyme or reason and nothin we do brings it back. If we are lucky it will suddely just be there again sometime but then goes out again.

They replaced our box thinking it was an issue there but I think its something more but what can I do to fix this? I am so frusterated as right now we can only watch t-v+onour *lil 13" tv in our bedroom!

Ive also been through tech support numerous times. We know the cables are good as we tested them with tv 1 signal and it was fine. But tv 2 snowy screen. We have checked and DOUBLE checked the channels everything is right.

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  • 374 Answers

Karin,
I am sorry to hear of your issue. I may be redundant but bear with me. In order to assure that the receiver is performing correctly. Change the cables on the back of the receiver. Move the cable on the in home distibution to the 3-4 out and vice versa. At TV1 change the TV itself to the channel TV2 was modulated to and see if you can watch tv error free for awahile.Do likewise on the TV2 location by going to CH3-4. Let them stay like this for an hour or so to replicate the issue. If the problem does not appear it would seem as though the receiver is fine. It also would appear that the cabling is fine also. If you are not having to reset the modulator than I would expect that the receiver is good once again. I would send a tech to your home and have him break the system down to the most basic configuration and progress from there. I personally suspect that there is a piece of hardware that is heating up and shorrting out such as a barrel, wallplate, or even an improperly prepared connector. Let me know what I can do to help you resolve the issue. If need be I will contact you local service provider to see that they assist you.

Posted on Mar 06, 2009

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jefferswjj,

What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.

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Are you still having problems with your TV 2 off the 625 receiver? You have a cable off the back of the receiver, TV 2 Home Distribution. That's feeding to your TV 2 location. You might check to make sure it is secure. You can also see if that cable screws into a diplexer if it is being back feed through the satellite cables. These are all potential problem spots, especially since you said it was working before. I hope this helps.

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There are common connections to each receiver but there are unique connections also depending on the receiver. Solo receivers have a coax cable coming from the Dish outside connected to Satellite In. Duo receivers and DVR HD receivers have the coax cable that comes from the dish outside that connects to Satellite 1 and Satellite 2 using a splitter. There is also a cable (coax, RCA (yellow, white, red) or component (green, blue, red - video, white, red - audio) or an HDMI if HD) connected from the receiver to the TV 1. For a duo receiver TV 2 may be backfed on the cable coming from the dish outside using diplexers. This may sound confusing but you can call 1-800-333-3474 for assistance.

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grandygram,

I have provided a link on programming your TV 2 DISH remote to your Philco TV. Here is the link:

http://www.dishnetwork.com/SupportSection/remote-setup

The steps are towards the bottom of the page. The codes that have the highest success rate are listed below.

566, 653, 654, 655, 656, 659, 660

I hope this helps.

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Cannot access channel 73 on TV2


If you are unable to access the TV menu using the buttons on the TV itself it is possible you can with the TV2 remote if it still controls the volume etc. for this TV. If it doe not you will need to find a code for your set in the manual for the receiver or you can go to the following link to find that info as well.http://tech.dishnetwork.com/departmental_content/TechPortal/content/tech/receiver/625.shtml
Assuming you have control of the volume still press the small TV button on the top left of the remote. Now press the menu button and you may be able to access the TV's menu. If so you need to run a channel scan/auto program the TV. You may need to use the buttons on the TV still to maneuver through the menu.
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Call tech support and they will help you or send you a new receiver. Thanks for using Fix Ya.

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