We just had Dish installed on sunday we received a Dish Duo 625 We have already had a tech out here again today to try to solve this issue.
TV 2 goes out to a snowy screen for no rhyme or reason and nothin we do brings it back. If we are lucky it will suddely just be there again sometime but then goes out again.
They replaced our box thinking it was an issue there but I think its something more but what can I do to fix this? I am so frusterated as right now we can only watch t-v+onour *lil 13" tv in our bedroom!
Ive also been through tech support numerous times. We know the cables are good as we tested them with tv 1 signal and it was fine. But tv 2 snowy screen. We have checked and DOUBLE checked the channels everything is right.
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Re: Dish Duo 625 TV 2 goes to a snowy screen randomly
I am sorry to hear of your issue. I may be redundant but bear with me. In order to assure that the receiver is performing correctly. Change the cables on the back of the receiver. Move the cable on the in home distibution to the 3-4 out and vice versa. At TV1 change the TV itself to the channel TV2 was modulated to and see if you can watch tv error free for awahile.Do likewise on the TV2 location by going to CH3-4. Let them stay like this for an hour or so to replicate the issue. If the problem does not appear it would seem as though the receiver is fine. It also would appear that the cabling is fine also. If you are not having to reset the modulator than I would expect that the receiver is good once again. I would send a tech to your home and have him break the system down to the most basic configuration and progress from there. I personally suspect that there is a piece of hardware that is heating up and shorrting out such as a barrel, wallplate, or even an improperly prepared connector. Let me know what I can do to help you resolve the issue. If need be I will contact you local service provider to see that they assist you.
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Hi my name is Mike Houston a Social Media Representative at DISH. With our Duo SD 625 DVR, it cannot receive HD signal, there will need to be an upgrade to our HD duo DVR systems. If you have any further questions about our DISH equipment please e-mail me at; firstname.lastname@example.org
I am sorry you are having problem with your picture freezing. You said you reset the receiver several times. Did you press the power on the receiver and release or did you unplug the receiver from the electrical outlet? Try unplugging it for about 10 seconds if you haven't already done so. If the problem persists, we'll need to replace the receiver. If you have any other questions, please post to this site.
Hey there! This issue is usually caused by the tv being on the incorrect channel. Depending on what tv you are at, here are some steps to try. At tv2, the tv will need to be on 60 or 73. At tv1, the channel is 3 or 4, and may need to be on an input. Usually video1 or 2, etc... If this does not work, try to unplug the receiver from the power source for about 10 seconds. Hope this helps!
What are you getting on your TV 1 screen? Are you getting 015, acquiring satellite signal or weak or no signal, blue/black screen or snowy screen? Each of these problems requires certain troubleshooting steps. For the 015 message, a component from the Dish to the receiver may be bad. It could be weather related. For the other problems, the TV may not be on the correct input setting or channel. If you can provide more information, I would be happy to assist you.
There are common connections to each receiver but there are unique connections also depending on the receiver. Solo receivers have a coax cable coming from the Dish outside connected to Satellite In. Duo receivers and DVR HD receivers have the coax cable that comes from the dish outside that connects to Satellite 1 and Satellite 2 using a splitter. There is also a cable (coax, RCA (yellow, white, red) or component (green, blue, red - video, white, red - audio) or an HDMI if HD) connected from the receiver to the TV 1. For a duo receiver TV 2 may be backfed on the cable coming from the dish outside using diplexers. This may sound confusing but you can call 1-800-333-3474 for assistance.
If you are unable to access the TV menu using the buttons on the TV itself it is possible you can with the TV2 remote if it still controls the volume etc. for this TV. If it doe not you will need to find a code for your set in the manual for the receiver or you can go to the following link to find that info as well.http://tech.dishnetwork.com/departmental_content/TechPortal/content/tech/receiver/625.shtml Assuming you have control of the volume still press the small TV button on the top left of the remote. Now press the menu button and you may be able to access the TV's menu. If so you need to run a channel scan/auto program the TV. You may need to use the buttons on the TV still to maneuver through the menu. If you are still unable to access the menu you may need to purchase a universal to access the menu.
I am probably stating the obvious here but here it goes:
If the 625 is connected to the tv using coax directly try using the RCA jacks to connect directly to the tv. If the 625 goes through a peripheral first, eliminate that peripheral and conect directly to the tv.If the problem exists with different media connections still at the same tv you can remove the coax off of the TV1(3-4) output on the back of the 625 and attach it to the TV2(CH60-73) output.You would then change your tv channel from 3 or 4 to ch 60air or 73 cable(which will be the same channel that TV2 is normally on in the remote room without the 625) Once you are on the right channel you will be able to tune TV1 to your local channel using the TV2 remote. If the audio is good here it eliminates the TV coax input on the TV1 and the coax cable connecting it as the source of the problem. You will have already eliminated any other inputs on the same tv as being faulty by using the other connecting media leaving you with the internal components of the receiver as being faulty. In this situation I know of no recourse except the obvious.
Its most likely the secondary dish that is used for international programming. Your signal is probably low on that to begin with and during inclement weather goes out completely. A tech will go out at a cost to you and get that repaired.