Question about HP DeskJet F380 All-In-One Printer

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I have a all in one F388 that I bought in China. However after searching many post it appears I have a very common problem but no one seems to have a solution. Every time there is any type of paper jam it sends a message to my computer that say it is out of paper. After I fix the jam, restart everything, etc I cannot restart the printer. When I select the printer with the job from my XP it says the printer is ''out of paper'' even though the printer itself shows no errors and there is paper.

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  • cdeangelis Mar 06, 2009

    I also meant to add that the only way I have found to fix this is to erase the .prn file and then it will work again for a print job or two.

  • cdeangelis Mar 06, 2009

    Thanks for your help. Unfortunately this is China and unless you can make the problem happen every time and particularly when you bring it in they just tell you it works fine. I tried to return it within two days of buying it but it always worked fine when I brought it in. This seems to be a very common problem no one seems to be able to fix. Oh well

  • Anuuk May 02, 2009

    i haven't f388 instal my sister teken this instal go america because i need instal

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I need a hp deskjet f388 instal
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Posted on May 02, 2009

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Hi there. If the printer that you have is new try to call HP technical support for the replacement of the printer. Usually the warranty of the printer will last for a year. Here are the steps in resolving the problem. Clean the rollers of the printer with lint free cloth that is moist with water. Then try to print. If it would still reoccur try uninstalling and reinstalling the software but if it will not resolve the problem ask for a replacement.I would consider that a junk because that error message is a hardware problem.

Posted on Mar 06, 2009

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