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Can't Connect to the internet.

My HP laptop has been updating at least twice daily, and each time it takes around 6 or more hours for it to complete. When it is complete, I can not get onto the internet. I am using and Ethernet Cable to connect to my school's internet from my dorm, and I am also using my school's wireless net. Both are being recognized, but are not connecting.

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  • amech1 Mar 06, 2009

    I have. I've been using their net for about three months now. The problem just started recently

  • amech1 Mar 06, 2009

    The internet is not updating. My computer is. It normally does automatic routine updates, but lately it has been doing then constantly, then shutting down and taking forever to configure and start back up. That is when the internet quit connecting. But I will try your solutions. Thanks

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    First thing I would do is to run a full thorough scan for viruses, spyware, and malware. Colleges are notorius for such things.



    What program(s) are you using?



    Also, you say it is "updating" twice a day. How is it updating if it is not connected? Are you getting the small Update icon in the tray? If so, place your mouse curser over it and see what it says.

  • EinsteinKid
    EinsteinKid May 11, 2010

    Did you activate your university account?
    Cos usu u need to contact IT to activate your connection.
    Thanks!

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  • 11 Answers

Hi!
1. I think your connection is temporarily blocked by university. (Have you used P2P clients like bittorrent, Vuze. Usu. Uni block ur account because of excessive data usage). Call them and make sure they didnt clock ur access.
2. Mosttimes installation of new antivirus, firewall mess up your connection. so then you have to uninstall and then reinstall your firewall again.
3. Can you please go to one of your friends place and try to log in using non Uni/ school network. If it works it again prove your account is suspended.
4. Go to HP website using other computer. under hp customer support you can find latest Wireless and Lan drivers for your laptop. Then download it and install it to your computer. Then It will sove your problem.
If non of these dint work please let me know.
I will try my best to help!

Posted on Mar 06, 2009

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