I have a fax number shared with my telephone line. It malfunctions when recieving a telephone call - only sometimes and on only two numbers. When someone tries to make a telephone call to me from those phones they often get my fax. I have tested to make sure they are are calling 813-8378800 and not my fax number. 813-8378860. Please help! I have given you all the correct information. Why isn't this getting through?! Product is correctly identified
It looks like you have a distinctive ring service from your phone company. Change the ring pattern of your fax to its assigned ring pattern (double or triple ring). It could be assigned to 'all rings' right now, that's why your fax is picking up your landline calls as well.
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I presume the machine has its own telephone line. Lift the handset and make a telephone call. Can they hear you ok? Can you hear them OK? If both ok then have them ring the fax and you answer it with the handset. Can they hear you ok? Can you hear them ok? or can you hear crackle on the line or any other strange high frequency noises? If you hear these noises then your telephone company will need to clean the line. Thats usually why this problem arises. the SF5100 was Samsungs best fax in my opionion. It did not suffer from any problems except wear and tear like all machines.
If your telephone service offers ditictive rng you can order another number and your line will ring differently and you can set you G3 Fax to answer the distinctive ring and you regular call will be picked up by the answering machine.
Sounds as though you are answer ing a phone that is not connected to the unit and you have the Man/Auto switch set to on. Press Function then Data Registration press Set using the > scroll to RX Settings press Set scroll to Man/Auto Switch make sure it is turned to Off.
check for dial tone on your fax,and check to see if your fax telephone line is plugged into the "L" and not telephone. the L or line is the correct way. alsois it when you are trying to send or recieve.