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Shared telephone ling malfunctions sometimes

I have a fax number shared with my telephone line. It malfunctions when recieving a telephone call - only sometimes and on only two numbers. When someone tries to make a telephone call to me from those phones they often get my fax. I have tested to make sure they are are calling 813-8378800 and not my fax number. 813-8378860. Please help! I have given you all the correct information. Why isn't this getting through?! Product is correctly identified

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It looks like you have a distinctive ring service from your phone company. Change the ring pattern of your fax to its assigned ring pattern (double or triple ring). It could be assigned to 'all rings' right now, that's why your fax is picking up your landline calls as well.

Goodluck!

Posted on Mar 06, 2009

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Posted on Jan 02, 2017

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  • Plug a regular, non-digital, phone into the fax's phone line and see if you get a dial tone
    • If you do not have a dial tone, seek support from your telephone service provider
  • Dial the fax number from a phone    
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    • If the fax does not pick up, put a regular phone on the fax line and see if the regular phone rings when dialed
      • If the phone rings, answer it and see if there is line noise
        • If the line is clear, call the service number listed on your fax
        • If the line is staticy or unclear, call your telephone service provider
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    • If you hear electronic noises on the line, the other end has a fax machine on the other end
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