Question about Office Equipment & Supplies
I have a fax number shared with my telephone line. It malfunctions when recieving a telephone call - only sometimes and on only two numbers. When someone tries to make a telephone call to me from those phones they often get my fax. I have tested to make sure they are are calling 813-8378800 and not my fax number. 813-8378860. Please help! I have given you all the correct information. Why isn't this getting through?! Product is correctly identified
It looks like you have a distinctive ring service from your phone company. Change the ring pattern of your fax to its assigned ring pattern (double or triple ring). It could be assigned to 'all rings' right now, that's why your fax is picking up your landline calls as well.
Posted on Mar 06, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
Apr 02, 2014 | HP Computers & Internet
If you have an answering machine connected to the same line as your fax:
To make sure the printer picks up
incoming faxes, set Auto Answer to On, and then set the printer to pick up
after a greater number of rings than the answering machine. For example, if the
answering machine picks up calls after four rings, then set the printer to pick
up after six rings. This way, the answering machine picks up calls first and
your voice calls are received. If the call is a fax, then the printer detects
the fax signal on the line and takes over the call.
If you have a voicemail feature associated to the same line as your fax:
Voice mail and fax can share the
same telephone line if you subscribe to a distinctive ring service offered by
your telephone company. This feature allows you to have multiple telephone
numbers on one telephone line. Each telephone number has a designated ring
pattern (single ring, double ring, triple ring, or double and triple ring). The
different ring patterns let you know which telephone number was dialed, and
which device you should use to answer the call.
If you do not have distinctive ring
service, then set the printer to receive faxes manually (Auto Answer Off). This
setting lets you receive both voice calls and fax calls, but works best if you
use voice mail more often. You need to turn off voice mail whenever you are
expecting a fax.
I hope this helps.
Should you need further assistance, please contact Lexmark Technical Support Center.
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