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It's the transmission that's bad. The motor turns one direction to spin and the opposite direction to agitate. The transmission converts the constant belt speed from the motor into the back and forth motion. In the other direction, the transmission stops and the whole system spins.
(I don't suspect you have it set to "delicates")
depends on what u mean by agitator works fine on spin? it doesnt do anything on spin cycle cause its not suppose to? if ur saying ur not getting any wash agitation? then I suspect ur cam dogs inside agitator are bad? remove the 7/16 bolt nut and remove top of agitator and u will see the cam dogs underneath it. there fairly cheap like 5-10 bucks for a set, if u can push the agitator back and forth when its all together in tub, and its catching the teeth and not easy to move back in forth, their not bad, but if u have no resistance then they are bad
You are going to need this kit 12002213 Your washer features a main drive pulley with a cam riser the releases the brake and allows the tub to spin. When the motor turns in one direction the tub is locked and the agitator moves back and forth. When the motor turns in the opposite direction the main drive pulley releases the brake and as the water gets propelled out the tub begins to spin. So what can go wrong? When the cam riser gets wear it won't release the brake. The tub won't move and the clothes will be soggy. Here is a great pictorial of what is involved in replacing the thrust kit. along with some manuals and other stuff. My Maytag notes
The inside tub moves on the spin stage only and cause the water, by
a centrifugal force, to be forced out of the clothes.
During the wash cycle,the tub is stationary and the agitator moves forth and back.
If you would like to remove the agitator - Remove the inner agitator cap (inside the top of the agitator) and then open the screw (be aware not to lose parts !)
Good luck !