Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

3 Answers

Whirlpool Refrigerator Internal Liner Cracks

In July 2006, I purchased a Whirlpool side-by-side refrigerator Model GF6NFEXRQ from Howards. A few months ago, I noticed the interior cabinet was cracking. I thought, whew, because I had bought the Extended Warranty.
My wife just recently called for service under the warranty. The quantity and length of liner cracks is observed to be increasing. The service tech came out and proceeded to tell my wife that this happens with some Whirlpool refrigerators due to liner shrinkage, and that this is only cosmetic. He gave my wife the option of either having silicone smeared over the cracks to seal them, or covering the cracks with tape. She told him that she'd "have to discuss it with her husband", knowing full well what my response was going to be.

I would say it is clear to anybody and everybody that this is a design and/or materials defect, not just a cosmetic issue for a refrigerator 2.5 years old. I am not inclined to have sealants smeared on the walls of the refrigerator, with exposure to food and drink products, that are subject to human consumption.

I have called and spoke with both Howards and Whirlpool. The party line from both has been that the cracks (several) are just cosmetic, and has no impact on function. Apparently, as long as the refrigerator functions, that's all they mean under their warranty. I disagree with that assertion.

They could not or would not answer for me my question on: "Just how much sealant and tape covering the inside of the refrigerator would be acceptable".

Regardless, with the potential for mold, bacteria growth, and degraded cleaning capability, I will not permit the glue and tape "fix" in my refrigerator, that both Howards and Whirlpool have presented me with. That is not a "fix" I deem appropriate for an item under warranty. I still have years left on the Extended Warranty I purchased, so this issue is hardly closed.

They should display refrigerator models on their showroom floors with liner cracks, and further with the glue and tape "fixes", so their customers know what to expect.

Posted by on

  • 1 more comment 
  • jackpotjo Mar 15, 2009

    I have the exact same problem. I also have the extended warranty. The repairman called me on a Sunday to cancel his appointment with me which was scheduled for Tuesday. He knew all about my problem as he has seen many before. Said he would talk to the extended warranty people, inform them of this problem and probably order a "liner" that they would glue in. I informed him this was unacceptable. He replied he would inform the warranty people and someone would get back to me.

    I can see by the posts that this will go nowhere as they consider it to be cosmetic. This is horrible...I paid $2600.00 for this piece of **** fridge...I am so mad. I didn't pay this kind of money to end up with a fridge that looks like it was picked up from a "dump site",,grrrrrrrr. When I paid that kind of money I was somewhat consoled with the fact I was buy quality with Whirlpool. Ahaaaaaaahaaaaahaaa

    I wonder if we could get together and file some kind of lawsuit against whirlpool. BTW I live in Alberta, Canada.

    Bought my refrigerator at Leon's.

  • llewicki May 13, 2009

    I also have the same problem. I have had the same conversations with Whirlpool and same results. Very upset as I also bought my refrigerator 2 years ago and very disappointed with this applicance!

  • smgrubb2 Nov 22, 2009

    whirlpool side by side refigerator has cracks in liner ,and a bad smell ,I have taken everthing out of it and cleaned it ,even my ice has a bad taste ,everything in my ref. smells and taste bad, is this because of the cracks.I even put vinager and bakeing soda inside .please help............................

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

If it is a Kitchenaid brand, the liner is covered under full factory warranty for up to 5 years. (See your warranty guide page). I am the Svc Mgr of an Authorized service center and relayed to one of my customers this morning, that if they took photos after the repair was made and call customer service, they will tell you where to send them. If...and they will agree the repair is un-sightly, you get an exchange. I am not sure it will work with the Whirlpool brand even though they are in the same family ** all made by same company, Kitchenaid cost more and comes with a longer warranty.... hope this helps. Florida

Posted on May 05, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 410 Answers

Whirlpool does have a "fix" for cracked liners. it is a panel that is epoxied in place on the wall of the refrig. if done correctly (sp) it isnt noticable. I understand what you are saying about bad design poor  materials and still under warranty and I wish they would take a better stance on this issue. Good luck to getting your refrig fixed. peyton

Posted on Mar 06, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I'm looking for a refrigerator and I really appreciate the comments/reveiws that help buyers beware. Our money is important to us. Why would we spend money on a inferior product. Buyers unite. Let everyone know of your experience with your refrigerator! I have gone through three refrigerators in 15 years. I'm scared now to buy a new one. My family and I have live out of a ice chest for the last 3 week while we search for the perfect fridge. Help My worst experience has been with Amana.

Posted on Sep 11, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Has anyone ever found out where the lettuce smell in the refrigerator is coming from. I also have the smell in my Whirlpool which is only about 4 years old.


The insulation can put out this type of odor. Check for cracks in the liner. If it appears ok, you will need to clean the inside of the cabinet. It's possible something may not have been sealed good and after awhile, could be causing an odor. Use warm water and a mild detergent to clean the cabinet. You can also use some charcoal or baking soda to draw out some of the odor.

Jan 21, 2011 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

2 Answers

WHIRLPOOL SIDE BY SIDE fridge GD25DFXFW 10 YRS


Get your refrigerator repainted before it is too late. It isn't that costly. Cracks may be due to rusting. Ask those mechanics about it when you give it for painting.

Apr 21, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

I need to know how to replace the door gasket on a Whirlpool model ed5phexnq00. I don't see how to remove the door liner.


if you need a cheep gasket try www.appliancepartssolutions.com cheep parts(you will need your part #)

Jan 16, 2010 | Whirlpool ED0GTQXMQ Side by Side...

1 Answer

How to fix a crack in an interior refrigerator liner?


whirlpool has a repair patch kit drill a small hole at each end of the crack to keep it hrom speading

Jul 03, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

My maytag side by side model #RSW22EODAM refrigerator door has a


If all you need are shims, use washers (either plastic or metal) with an interior hole large enough to go over hinge pin to raise door. However, in reading your complaint, I feel as though shims (or washers) may not solve your problem. You may have an issue with the door seal and or door liner. Sometimes a new seal will correct the problem but check for any cracks in the door liner. If cracks are evident, you will need to replace both. Putting a door seal on a cracked liner will NOT help. If you need to replace both, it can get a little costly. Good luck.

Dec 06, 2008 | Refrigerators

1 Answer

Whirlpool ED5VHGXML10 Side by Side Door shelves cracked


HI thanks for your question. its the door liner, that's broken, if you can repair with some epoxy puddy, only problem with epoxy puddy , it smells. so the door liner is to be replaced. thanks the appliance doc. please rate my answer. thanks.

Oct 07, 2008 | Whirlpool GS6NBEXR Side by Side...

1 Answer

Refrigerator not Cooling


IM ASSUMING THAT THE PROBLEM HAS BEING REPAIRED AS YOU REPORTED THIS IN JULY.IF NOT PLEASE LET ME NO I WILL ASSIST.MOHAMED

Jul 18, 2008 | Whirlpool ED2FHEXN Side by Side...

1 Answer

Whirlpool gold


sure look up the model nuymber on sears.com ( under parts link). adn look for the circiut board by picture. 2 screws and a few wires, no p[roblme doin your self

Apr 25, 2008 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

There are hair line cracks in the side wall panel of the inside lining of the refrigerator that run parallel to one of the shelves. Any thoughts? Kitchen Aid S/S REFRIG. KSRG25FKSS


im thinking you got a cracked refrigerator liner!! heres the problem with that, its strictly a cosmetic issue, in years past kit aid would consider that a non-field repairable issue and change to refrig out for you.now they've come out with a repair, consisting of an epoxy kit that we go out and epoxy the crack(s) for you, although still noticeable far less than a cracked liner. if necessary and enough cracks in wall they have an epoxy liner kit that will cover entire side wall of the refrig, all depends on the affected area. ive done quite a few epoxy repairs, never a complete panel, but the few epoxy repairs ive done the customer seemed satisfied with the result..again strictly cosemtic issue so ifyou leave it alone oyou will be endangering absolutly nothing exept an unsightly crack.

Mar 17, 2008 | Refrigerators

3 Answers

Frig liner is cracking


I have the same problem on my 3 year old Kenmore Refrigerator. I cleaned out the refrigerator and noticed the cracks. I don't know how long they've been there. I called the service guy out and he said it's a known problem. He said the plastic wasn't poured right into the mold. He told the only solution is a silicon type caulking or a patch. The patch involved cutting pieces of liner from a sheet and basically glueing them over the cracks. BOTH SOLUTIONS are unacceptable. I am beginning the process of complaining (lot of good it will do). If this is a known defect, SEARS should stand by their product and make it good.

Aug 28, 2007 | Refrigerators

Not finding what you are looking for?
Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System Logo

2,541 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8205 Answers

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...