Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System
In July 2006, I purchased a Whirlpool side-by-side refrigerator Model GF6NFEXRQ from Howards. A few months ago, I noticed the interior cabinet was cracking. I thought, whew, because I had bought the Extended Warranty.
My wife just recently called for service under the warranty. The quantity and length of liner cracks is observed to be increasing. The service tech came out and proceeded to tell my wife that this happens with some Whirlpool refrigerators due to liner shrinkage, and that this is only cosmetic. He gave my wife the option of either having silicone smeared over the cracks to seal them, or covering the cracks with tape. She told him that she'd "have to discuss it with her husband", knowing full well what my response was going to be.
I would say it is clear to anybody and everybody that this is a design and/or materials defect, not just a cosmetic issue for a refrigerator 2.5 years old. I am not inclined to have sealants smeared on the walls of the refrigerator, with exposure to food and drink products, that are subject to human consumption.
I have called and spoke with both Howards and Whirlpool. The party line from both has been that the cracks (several) are just cosmetic, and has no impact on function. Apparently, as long as the refrigerator functions, that's all they mean under their warranty. I disagree with that assertion.
They could not or would not answer for me my question on: "Just how much sealant and tape covering the inside of the refrigerator would be acceptable".
Regardless, with the potential for mold, bacteria growth, and degraded cleaning capability, I will not permit the glue and tape "fix" in my refrigerator, that both Howards and Whirlpool have presented me with. That is not a "fix" I deem appropriate for an item under warranty. I still have years left on the Extended Warranty I purchased, so this issue is hardly closed.
They should display refrigerator models on their showroom floors with liner cracks, and further with the glue and tape "fixes", so their customers know what to expect.
If it is a Kitchenaid brand, the liner is covered under full factory warranty for up to 5 years. (See your warranty guide page). I am the Svc Mgr of an Authorized service center and relayed to one of my customers this morning, that if they took photos after the repair was made and call customer service, they will tell you where to send them. If...and they will agree the repair is un-sightly, you get an exchange. I am not sure it will work with the Whirlpool brand even though they are in the same family ** all made by same company, Kitchenaid cost more and comes with a longer warranty.... hope this helps. Florida
Posted on May 05, 2009
Whirlpool does have a "fix" for cracked liners. it is a panel that is epoxied in place on the wall of the refrig. if done correctly (sp) it isnt noticable. I understand what you are saying about bad design poor materials and still under warranty and I wish they would take a better stance on this issue. Good luck to getting your refrig fixed. peyton
Posted on Mar 06, 2009
I'm looking for a refrigerator and I really appreciate the comments/reveiws that help buyers beware. Our money is important to us. Why would we spend money on a inferior product. Buyers unite. Let everyone know of your experience with your refrigerator! I have gone through three refrigerators in 15 years. I'm scared now to buy a new one. My family and I have live out of a ice chest for the last 3 week while we search for the perfect fridge. Help My worst experience has been with Amana.
Posted on Sep 11, 2010
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