Captioning was working, but isn't now. I've tried everything I know to do. The option says captioning is on. I tried several stations and it doesn't work with any of them. I wear hearing aids and the captioning helps so very much.
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To view the captions, all you have to do is turn on the decoder by following these simple steps:
Access your TV menu screen using your remote or by pressing a button on the face of the TV.
Select the closed captions heading. Several different caption options may appear.
Select the "CC1" option.
Exit the menu.
Closed captions should appear within approximately one minute of adjusting this setting. If they do not, review this portion of your television's operating manual or contact the manufacturer of the television set.
Public Television stations do not transmit Closed captioning
To enable close cationing on your TV follow this:-
 Press "Menu" button on the remote control to appear "Setup" menu on the screen.
 Use "Up and Down" arrows on the remote contol to select "Captions/Text" on your screen.
 Press "Right or Left " arrows to select any one of the following options. Caption-1, Caption-2, Caption-3, Caption-4 Text-1, Text-2, Text-3, Text-4.
 Press enter to return TV viewing.
To turn the caption feature to "On" or "Off'
 Press menu key on the remote control to display "Setup" menu.
 Using "UP/DOWN" buttons to select captions on your screen.
 Press "Right or Left" arrow to switch the captions feature 'ON" or "OFF" or "EZ Mute"
 Press enter to continue.
You will probably find the captioning is turned on in the cable box and that's why you haven't been able to get rid of it through the TV. The box remote control should allow you to access the setup menu so you can turn off the captioning. Your cable company should be able to help you if it's not clear from the on-screen information.
The problem was with the Motorfolla Comcast cable box not my T.V. . I turned off my Comcast cable box, pressed menu on the remote to the cable box. This made a 16:9 ratio appear on the cable box's LED read out, and a bluish screen appear on my television. One of the options on my television was to turn on and off closed captioning. Therfore, I turned off closed captioning and the problem was solved.
meknow is right I think. To turn off your closed captioning hopefully all you need to do is get into the setup menu. You didn't list what kind of TV you have so this is a generic solution. Go into menu and in a setup menu there will be a closed captioning way to select to turn the box off.
The reason sometimes you see it and sometimes you don't is because some programs have closed cationing and some don't.
And because you are only seeing a blank box and not closed captioning is because there are different closed captioning standards. CC1, CC2, etc.
So if you can find the menu item that allows you to turn off the closed captioning, it would be a good start to solving your problem.