Tonight the rollerball on my Blackberry Pearl will not work in the upward direction; only the downward direction. Is this something I can fix or is this a hardware problem?
1. Rollerball does not work in the downward direction. Sideways & up are just fine.
2. I think it is the same phone, but have no way of checking the model from the casing & don't have the box with me.
I had the same problem and it needs to be cleaned. I would suggest going to your service provider or giving RIM a call to find out the best way to clean it. I removed mine and cleaned it but ended up losing one of the little magnetic roller pins and will now be purchasing a new trackball.
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Cause: The sensitivity of the trackball/trackwheel might be less Faulty Hardware Resolution: Increase the sensitivity by following procedure Option -> Screen and Keyboard -> Horizontal Sensitivity and Vertical Sensitivity to 100 If not working check with the service center
I'm having the same problem with this. One of my friends and a Att worker have suggested that replacing the Rollerball with a new one which can be bought off Ebay for 5 or 6 bucks can fix the problem. If that does't work then check to see if water damage has taken place, if any moisture has gotten to the phone it may be that. Other then replacing the rollerball i have no other solution.
Try a different ball in the device they are fairly easy to remove. Borrow a friends entire track ball use nail file to remove the ring then look to make sure what way the mechanism and ring go back in and try your firends if his/hers works in your phone replace the defective part.
Try removing the silver cover around the scroll ball, and remove the ball. There should be a little white square underneath it. If there is no white square, but a red square, then it could be water damage. I had the same issue with mine.
Hi guys I have the solution. I think all your trackballs are stuck. If you cant move it, take the silver ring off with a knife, take off the trackball and put rubbing alcohol on it wth a Q - tip until it works. Can some1 help me? My problem is titled My blackberry pearl wont load up.
RIM will admit, its a known issue with the blackberry 8100...it was the first blackberry with a front trackball and so there is a design flaw that dust will get in here and prevent the magnets from moving around inside.
the little silver rim is acutally designed to be taken off so you can clean inside. take an embrodery needle, and put it under the silver rim by the TY button on the keypad....once this pops off, there is the ball and there are 2 more silver rims inside along with 4 magnets. remember how you take this apart, cause if you dont, then this will void any warrenty your phone might have.
in order to clean this, soak the ball in rubbing alchohol and take a cotten ended Q-tip with rubbing alchohol and damp it a little bit and clean it real well.....its also nice preventative doing this regularly...,. (not taking the ball out, but just cleaning the rim and ball about once every other day or so....)