Question about RIM BlackBerry Pearl 8100

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Rollerball not working

Tonight the rollerball on my Blackberry Pearl will not work in the upward direction; only the downward direction. Is this something I can fix or is this a hardware problem? 1. Rollerball does not work in the downward direction. Sideways & up are just fine.
2. I think it is the same phone, but have no way of checking the model from the casing & don't have the box with me.

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  • Anonymous Mar 08, 2009

    the ball do not open,it works every direction but do not open any icon of the phone

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Had same problem. used rubbing alcohol with a cotton swabb. Took a couple of applications, but worked brilliantly within 10 minutes. Thanks!

Posted on May 23, 2009

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I had the same problem and it needs to be cleaned. I would suggest going to your service provider or giving RIM a call to find out the best way to clean it. I removed mine and cleaned it but ended up losing one of the little magnetic roller pins and will now be purchasing a new trackball.

Posted on Mar 07, 2009

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RIM will admit, its a known issue with the blackberry 8100...it was the first blackberry with a front trackball and so there is a design flaw that dust will get in here and prevent the magnets from moving around inside.

the little silver rim is acutally designed to be taken off so you can clean inside. take an embrodery needle, and put it under the silver rim by the TY button on the keypad....once this pops off, there is the ball and there are 2 more silver rims inside along with 4 magnets. remember how you take this apart, cause if you dont, then this will void any warrenty your phone might have.

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