Question about Kenmore Washing Machines

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First off how do you get the front or sides off so you can see inside where the belts are? Then the problem is it won't spin at all and makes a grinding noise like maybe the belt is off or something. I have lost the manuel.

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1. Unplug washing machine.

2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.

a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a screw under each end cap that you will need to remove.

b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.

3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.

4. Under the console will be two large brass colored clips. Take a large flat blade screwdriver and place it in the groove of the clip on the washer top. With the screwdriver firmly in the groove, push away from you towards the back of the washer. This will release the clips.

5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.

6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do not grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.

7. Remove the water pump. This is a small pump located in the front of the washer directly under the wash tub. It has two hoses leading to it. LEAVE THE DRAIN HOSES IN PLACE and remove the two retaining clips. The front of the clip pops off with a gentle pry of a screwdriver, while the back is in a keyed slot. Once released from the pump, turn the clip to remove from the slot. Pull the pump off the motor shaft and push it aside while leaving the hoses attached.

8. Remove the Drive Motor. Remove the electrical connection(s) first using care not to break any of the wires. Loosen the two 1/4" hex bolts that hold the Drive Motor retaining clips in place. Now, place one hand under the motor and lift gently while prying the top retaining clip with a screwdriver. This will release some of the tension on the clip and make it slightly easier to remove. (WARNING: the motor has some weight to it, so be prepared to support it when you release it). Once the top clip is released, the bottom one should come out fairly easy. The clips are similar to the ones that hold the water pump in place. They are inserted into a keyed slot and are slightly longer.

9. Once the Drive Motor has been removed, the Motor Coupling is directly behind it. There are two plastic three-pronged pieces with a rubber bushing connecting the two. One plastic piece is inserted on the Drive Motor shaft, while the other piece is inserted on the transmission shaft. You may have to use a screwdriver to remove the old pieces. Inspect both halves of the coupling for signs of wear. Replace if necessary (part #285753A).

10. Uninstall the motor mounting plate from the gearcase by removing the two bolts.

11. Remove the agitator by removing the center cap. Locate the center nut under the cap and loosen with a socket and ratchet. Lift both portions of the agitator straight up, exposing the gearcase center shaft. Remove the agitator clip and agitator washer from the shaft. NOTE: If there is a recessed square slot under the agitator cap, use a 3/8 inch to ½ inch socket adapter with extender to remove.

12. Now take the washer and lean it backwards so that you have full access to underside of the washer. Loosen the three bolts holding the gearcase in place. When you get the last bolt, loosen slowly as the gearcase will begin to drop from under the washer. Slide the entire gearcase and shaft out of the washer.

13. Remove the clutch and brake assembly from the top of the gearcase by removing the retaining clip. Do not forget to retain the washer that is under the clutch.

14. Inspect new gearcase assembly. Open the breather hole (covered by a dab of paint) using an awl or similar tool. Install washer on gearcase shaft and install clutch and brake assembly. Slide gearcase shaft up through the agitator shaft from under the washer. Hold in place and get one bolt started. Insert remaining bolts and tighten them all evenly.

15. Insert new coupling by tapping one piece onto the transmission shaft with a hammer. Use a dowel or something solid to tap the center portion of the coupling until the opening of the coupling is flush with the shaft. DO NOT hit the prongs or they will break. Do the same for the Drive Motor. Make sure you place the coupling on the correct side of the motor. If you forget, remember that the electrical connections are on the RIGHT HAND SIDE of the motor and that the coupling goes on the REAR shaft of the motor.

16. Place the rubber bushing over the side of the coupler that is connected to the transmission. Rotate the bushing so one empty hole is facing up and the other two are facing down. Now, rotate the coupler on the motor so the prongs will line up with these holes. It's a little tricky trying to get them to line of sometimes. I usually place the lower retaining clip in its keyed slot so that it is resting on the floor. That way, when you get the motor in place, you can reach down while holding the motor up and snap the lower bracket in. You will still need to support the weight of the motor until you get the top bracket keyed into its slot and snapped back into place.

17. Reinstall electrical connector to the Drive Motor.

18. Reinstall Water pump. You may have to rotate the motor shaft slightly to get the slot on the water pump to line up correctly. Make sure you re-install retaining clips.

19. Re-install agitator washer and retaining clip on the gearcase drive shaft and then re-install agitator. NOTE: DO NOT over-tighten center nut. You can crack or break the agitator.

20. Re-install washer case. With the lid of the washer open, place grasp case under front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do not get the case seated correctly it will rattle and vibrate while the washer is in operation.

21. Make sure the back of the washer fits into the washer casing on each side by leaning over the front of the washer and grasping the back panel and pull towards you. Reinsert the brass clips by placing the clips into the slot on the back of the washer first, and then forcefully push then down into the opening on top of the washer.

22. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do not reconnect it, the washer will not work correctly.

23. Reinstall console.

It seems like a rather lengthy process, but it is a simple repair if you follow the instructions step-by-step. Read through everything thoroughly before beginning any repairs. I hope this information helpful.

NOTE: Under Line Item 10. - after you remove the motor mounting plate, make sure you disconnect the wiring harness from the the gearcase housing if it is mounted to it. Otherwise, you may damage the harness when you remove the gearcase assembly. Make sure you re-install the wiring harness in the fashion when repairs are completed.



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Posted on Sep 14, 2010

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1 Answer

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Top load washer - won't spin - how so i get the back off to check the belt?


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My front load washer won't spin


Hi There,

If your washer does not spin there might be two conditions:
It doesn't pump or spin
If it doesn't pump water out or spin, check to see if the motor is running, then proceed as follows:
If the motor is running, your washer probably has a frozen pump pulley or a broken pump belt. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. If the pump belt is broken or looks quite worn, replace it--but be sure to check the pump pulley before you change the belt.
If the motor isn't running, the lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.
It pumps, but doesn't spin
If your washer pumps out the water but doesn't spin, check these:
The lid switch may be defective. If it is, the washing machine doesn't spin. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.
The motor coupler may be broken. Many Whirlpool®-manufactured washers use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. You may need to replace it.
A belt may be broken. Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer.

The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. If the problem lies here Call a qualified appliance repair technician.

If none of these work then Do get back to us for any further assistance........

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1 Answer

Washer has been making an unusual amount of noise / burning smell


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1 Answer

Washer makes different noise than usual when oscillating, but sounds very bad when trying to spin and may lock up and not spin at all, unless switched off and then on and may try to spin with a great deal...


if you take a putty kniofe slide it between the top and front panel slide to the egde when you hit the stop
slide back a bit put the blade on the stop and push
do the same on the other side
on on the inside corners you should see two screws holdiong the front panal on
remove those then take off the front panel
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Spin cycle won,t spin. starts then stops will run thru the wash, all spin cycles do this.is there a easy fix for this prob.washer is a front loader 2002 model crtr9300as0


It doesn't spin If your washer won't spin, check these:

It doesn't pump or spin
It pumps, but doesn't spin
It spins only with the lid closed
It doesn't pump or spin If it doesn't pump water out or spin, check to see if the motor is running, then proceed as follows:

  • If the motor is running, your washer probably has a frozen pump pulley or a broken pump belt. To check the pulley, remove the pump from the washer and try to rotate the pulley manually. If it doesn't turn freely--if it's frozen or stiff--replace it. If the pump belt is broken or looks quite worn, replace it--but be sure to check the pump pulley before you change the belt.


  • If the motor isn't running, the lid switch may be defective. If so, the washing machine can't spin and may not function at all. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


It pumps, but doesn't spin If your washer pumps out the water but doesn't spin, check these:

  • The lid switch may be defective. If it is, the washing machine doesn't spin. The switch is inside the washing machine main housing near the door frame. Often you have to raise or open the top or front of the washing machine to get to the switch. If it's defective, you need to replace it.


  • The motor coupler may be broken. Many Whirlpool®-manufactured washers use a small, relatively inexpensive motor coupling. It's plastic and rubber and is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. You may need to replace it.


  • A belt may be broken. Many washing machines have one or two belts. If a belt is broken or badly worn, you need to replace it with a genuine belt from the manufacturer. (Some washing machine belts are designed with special characteristics not found in automotive belts.)


  • The clutch may be worn. If your washer is a GE, it may use a clutch to come up to the proper spin speed. As the clutch wears out, it may prevent the unit from spinning well or at all. If the clutch is worn, you need to replace it. For this job, you probably want to hire a qualified appliance repair technician.


  • The drive motor may be defective. Many washer brands use a reversing motor. For agitation the motor runs in one direction, for spinning and draining, the other. It's possible for a motor to burn out in one direction and continue to operate in the other. If this happens, you need to replace the entire motor.


  • The transmission may not be shifting properly. Older washers produced by Whirlpool® have a transmission with an electro-mechanical shifter. If the shifter becomes even partially defective, the unit may drain the water but not spin. This is a complex system, if your washer has a shifter problem, you may want to hire a qualified appliance repair technician to repair it.


  • The spin bearing or basket drive may be worn or seized. These components allow the inner tub to spin freely inside the outer tub. When this is the problem, you usually hear a loud sound during the spin cycle. Call a qualified appliance repair technician.


It spins only with the lid closed For safety, washing machines are made so that they spin only with the lid closed. The lid switch prevents the spinning action when the lid is up.

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1 Answer

Maytag washer


sounds like you're suffering from the pump belt either stretched due to overload and overheating the belt, or the belt is off the pulley.
You can remove the front cover by removing two screws near the bottom of the front panel. Tip the bottom of the front panel outward and then disengage the upper clips as you pull forward. This exposes the pump, motor and you can reach underneath to the pulley and the belt. The motor spring holds the tension on the belt. If the belt is damaged, replace. Check the pump to make sure nothing got sucked inside... Maytag's pump are opaque plastic so you can see inside without removing the hoses... This is usually the reason for a tub that won't spin or drain... Good luck let me know.

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whirlpool made? check the coupler between motor and transmission. Open cabinet by unhooking 2 clips inside control panel and remove entire cabinet.
If its ge or maytag then check belt. Some maytag designs have the belt on bottom (below the cabinet). Other wise use paintscrapper to release 2 clips between top and front panels. front panel comes forward and unhooks from bottom.

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