Lift the printer unit from under the scanner, there should be a support to hold it up while changing the cartridge. The cartridges will align them selves automatically once you open the top, so you can access them easily. The manual for you printer can be found here: http://support.dell.com/support/edocs/systems/924/en/index.htm
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pls re-installer your software of your printer uninstall the first installation then in install it again or simply re install your operation system maybe has a problem due to corrupted os mostly like has a virus.
You lift the Top cover, and wait for the ink carriage to take place in the middle of the rail. Lift the plastic lid holding the old cartridge in place. Then snap the old ink cartridges pulling toward yourself and then up. Put new cartridges in reverse order.
""I have the same issue. I replaced both cartridges and ran the alignment test numerous times but kept getting this message. I then unplugged the printer and plugged it back in and it was fixed! You probably already tried this but if not, it worked for me. Good luck!""
try that for about 10 seconds per the manual at ("http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf" if you don't have it)
You cant get rid off the low ink level message . but may be you can make use of the refilled cartridges because dell cartridges have a sensor inbuilt when the cartridges are emptied completely they are dead..the printer cant recognize the changes ...though you refill.. thats the way the sensor on dell cartrdige works..Now if you want to get rid off that message you got buy new cartridges.. But there is a work around to do a refill after you get the new cartridges dont let them get below 20 or 25% refill them at that stage..i am not sure exactly at which percent those sensors die..
Refurbished Alternatives for Dell 924 Ink Cartridges and Printing Supplies
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copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe