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You should open the case and see if the power cable and sata cables are secured on the drive..... it is possible that the DVD drive control board has died. Considering there are many DVD burners out there for less than $20 the replacement should be cheap and simple.
Here's how to open and replace a CD/DVD drive from the HP site:
Only work inside the computer case when the power has been switched off and disconnected. Never open the power source.
Some of the below steps recommend removing physical parts within the computer.
While in the computer it is highly recommend that you be aware of ESD and its potential hazards
In a computer, the components with moving parts are the most likely to fail.
If your Dell desktop is more than 2-3 years old, your DVD drive may be reaching the point where it is no longer performing correctly and must be replaced.
Replace the DVD drive in your Dell Desktop to return the computer to normal operation, so you can resume watching movies and burning discs
Turn your computer off completely, and unplug all of the cables from the back.
You may wish to label some of the cables with tape so you will not forget where they go when you put everything back together.
Move the computer to a sturdy work surface, and touch a grounded metal object to release any built-up static electricity.
Open the computer case by pulling the latch on the side of the unit if you have an XPS, or removing the thumb screws in the back if you have an Inspiron.
If you have a different type of Dell desktop or a very old model, you may need to consult the instruction manual for instructions on how to open the case.
Remove both cables from the back of the existing DVD drive.
Leave the data cable connected to the motherboard, and set both cables aside where you will be able to reach them easily.
Find the metal latch on the side of the existing DVD drive, and push it down.
The drive will slide out of the case.
Remove the screws from the old DVD drive, and put them into the same holes on the new drive.
Find the jumpers on the back of the drive.
The jumpers are an array of six small pins, with a plastic piece covering two of them.
Move the plastic piece so that it covers the pins marked "CS" or "Cable Select."
If the DVD drive will be only drive connected on the cable that is connected to the motherboard on the other end, the "MA" or "Master" setting will also work.
Slide the DVD drive into the computer case.
When it reaches the metal latch, it will snap into place.
Connect the two cables (for power and data) that you set aside to the back of the drive.
Close the computer case, reconnect the cables, and turn the computer on.
Simple change. Just turn the computer off, remove the power cord, open
the case. There are 4 screws that hold the power supply in place that
you will have to remove then you can remove it. What where the cables
are connected to the motherboard from the old power supply because you
want to connect the cables from the new power supply in the same place.
Normally there will be two cables that plug into the motherboard and
they will only fit in the correct place on the board. There will be a
number of cables for the hard drive and dvd drive and it doesn't matter
which one you use.
Locate where your CD or DVDROM drive connects to the motherboard and make a note of this. Make sure you know exactly how the gray cable was connected.
Have the new DVDROM drive handy and unplug and/or slide out (depending on setup) the old one. Unplug the cables from the appropriate places. You do not have to unplug the one going to the DVDROM. Wiggle back and forth gently and then pull out.
Attach your new cables and reattach to motherboard and power supply where you removed the old ones.
Reattach the power cord and cables, but do not close up the computer entirely yet.
Test your new DVD player by placing a disc in the drive and ensuring the green light comes on and you hear it power on. If this happens without a problem, then close up the case. If not, then check to make sure cables are securely fastened in the correct motherboard slots and to the power supply
Open the computer casing to access the DVD drive from inside.
Disconnect the cable on the DVD drive leaving only the power supply connected to it.
Turn on the computer.
Push the OPEN/CLOSE button on the DVD drive. If it does not open, the drive is broken or the door drive motor is defective. If it opens, push the button repeatedly to open and close the door repeatedly to release any frozen part.
If the door does not stuck anymore, shut down the computer.
The connection on the motherboard may be bad, if the harddrive cable has two connection try connecting the cd drive on the second connection. if it works you connection on the motherboard is bad
go to nearer computer sales and support centre purchase a DVD R/W and if u have CD drive dis connect power cable and data cable then remove screws from cd drive then remove it fromyour cpu cabinate in same place insert your DVD R/W fix all screws,data cable and power cable.then connect all the data/power in backside of cpu if you r removed before otherwise again check all the cables and power on your cpu/moniter.after booting sucessfully your computer insert your nero cd which is given with your DVD R/W,cd automatically open then setup it one by one by soing instructions.after setup complete your DVD R/W is ready to read write CD/DVD.