Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

1 Answer

Fridge cooling shut down after noticing heavy dust on bottom coil

I have a 3year old whirlpool side byside fridge and it stop cooling in both sides. the lights are the only thing working now. There was a heavy amount of dust covering the entire lower area of coils. It has been cleaned spotlessly as of now. Could this have caused a overheating of a relay or overload switch to shut the fan and compressor down ? I did a system reboot but to no avail. there is power going into the square pin plug on the bottom right rear corner of unit but the other side of plug connection is buried inside the fridge casing. It doesnt seem to be getting any power to the fan and compressor via the red and white wires. There was no burning visually or smell.Is there any way to do a continuity check on the relay and starter peices that are attached to the side of the compressor. I shook the peice but did not hear anything and there is no signs or smell of burning. Thanks for any help you can give . bob in fla.

Posted by on

  • 2 more comments 
  • btraitz Mar 06, 2009

    HEY PEYTON THANKS PAL FOR ANSWERING ME . THE UNIT IS KNOBS AND THE MODEL NUM IS ED5FHGXNQ00 WHIRLPOOL SIDE BY SIDE . Unit went own and then upon insp I FOUND A HEAVY DUST BLANKET ON BOTTOM COILS. I shook the start device and heard no noise. This unit is at the moms house and I will go back and try the tapping on knobs that you have suggested and see what happens. there is a an overload part that plugs into the start device . Is it possible to check continuity on this part ? Thanks again brother for your kind help on this problem. BOB IN FLA.

  • btraitz Mar 06, 2009

    peyton, thanks bro ,i am on my way to moms house to do the TAP TEST, Its a wonderful experience to talk with someone of knowledge and willing to help others in these trying times that this country going through. How long will you be on the com puter tonite chatting? It should take me about an hour and a half to travel to and back and to do test . Thanks bob

  • btraitz Mar 06, 2009


  • btraitz Mar 06, 2009

    MR. Peyton, I TAKE MY HAT OFF TO YOU. IT WORKED!!! I jumped the thermostat and the unit kicked on fan and compressor. I removed the thermo and will get a new one tomorrow. I want to thankyou again for your generous time spent to help me out. I AM ALWAYS LOOKING TO LEARN NEW THINGS IN LIFE AND DEALING WITH YOU ON THIS MATTER WAS TRULY A PLEASURE. IF YOU WISH TO WE CAN CONTINUE TO COMMUNICATE VIA EMAIL ON LIFE LIBERTRY AND THE PURSUIT OF HAPPINESS AND THE ALMIGHTY DOLLAR . PEACE TO YOU BRO AND THANKS AGAIN . or



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 410 Answers

Hey Bob I'm gonna steer you in a differnet direction. does you refrig have electronic controls or just plain ol adjustment knobs? If just plain ol adj knobs try turning the both knobs all the way off then all the way back on to the coldest setting. then firmly tap the knobs with the handle of a screwdriver or butter knife especially the one that actually has the off postiton. this is the thermostat and i'm thinkng it has gone bad on you. you mentioned that nothing was running so if the compressor relay was bad you would still hear fans running. 
if this doesnt work I would need you to give me a model number off of the unit so I could point you in the right direction and help you do some continuity tests. thanks peyton

Posted on Mar 05, 2009

  • 1 more comment 
  • peyton thompson
    peyton thompson Mar 06, 2009

    sure you can check resistance between the 2 poles on the relay but usually if it doesnt rattle when you shake it then it's probably ok, especially if you do not have any thing else running, like a freezer fan or condenser fan (which is next to the compressor. another possibilty is that the unit is stuck in a defrost mode. the problem with if it s stuck in defrost I'm not sure if there is a way of getting out of defrost aside from replacing the def control since you said you unplugged it and waited then plugged it back in. post back your findings on tapping the temp control. Thanks Peyton

  • peyton thompson
    peyton thompson Mar 06, 2009

    i'll be here pretty much all evening. not much of a partyer =) since you wont have a way of communication if the tap test doesnt work you could jump out the thermostat. 

    • pull knobs off control panel

    • pull control panel face plate off

    • remove 2 front screws in control panel then remove 2 rear screws that are in rear of control going into ceiling

    • control panel will come down then put jumper between 2 wires going to temp control. (be sure to unplug unit before jumping out)

    • reconnect power and it should start up.
    Let me know how it works out.. Peyton

  • peyton thompson
    peyton thompson Mar 06, 2009

    cool glad we got ti going for you the part number for the temp control is 2198202 and its probably around 50.00 a little tip for you. when your repl the control you need to remove the plastic barrier from old sensor and install it on the new sensor. use a little dish soap or vaseline on the sensor to help it slide all the way thru. good luck and thanks for using fixya. peyton. Btw if your satisfied that your fixed a rating of fixya would be great for me. altho I dont make any money off of it it does give me bragging rights hehe. Thanks again Peyton



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Would dust cause my refrigerator not to cool

In a way, yes. Under the refrigerator is a condenser coil. Now, yes this coil collects dust. The more dust the less air can flow over this coil and that coil has hot gas flowing through it. Now this coil has to be cooled buy a fan. So, if it has too much dust, not enough cool air can pass over the coil, coil gets hotter and hotter. That causes the gas pressure to climb and the compressor will now get too hot. This will cause it to shut off due to a safety feature built into the compressor for just that reason, (to safe the compressor, your fridge, and your home from fire). Then the fridge gets warm inside, food thaws out. Yes, dust can cause this. It is very, very, common during the heat of summer, not so noticeable in the colder months. Hope this helps FixYa up.

Aug 16, 2011 | Maytag MZD2766GES Side by Side...

1 Answer

Bottom of fridge and freezer cold ice maker not


Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold


Nov 28, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Whirlpool side by side not cooling or freezing. Have already cleaned the condensor coils with no change. I did notice that the fan in the bottom back is not spinning.

that is most likely the problem. If this fan doesnt cool the condenser and compressor it will shut the compressor down. replace the fan and your problem will most likely be fixed.

Jul 11, 2010 | Whirlpool GS6NBEXR Side by Side...

1 Answer

American fridge/freezer - fridge stopped cooling, freezer side ok

Have you pulled out the refrigerator and cleaned or used a vacum cleaner to get out the dirt and dust off the back of the coils, or if the coils are underneath, you need to get an inexpensive appliance brush for fridge, and clean the coils under the fridge, pull off the panel on the front bottom of the fridge, get a flash light and look to see if the coils are covered in dust....may just need to vacum and use appliance brush underneath...this should be done at least one a year, you will notice your fridge running much better and cooling back to normal.......hope this helps......

Jan 05, 2010 | Refrigerators

1 Answer

GE Side by Side freezer cold but not freezing, fridge is warm

you might have a defrost problem, timer,heater or bimetal when the coils freez up they dont cool enough .

Jul 09, 2009 | GE Profile 26.6 cu. ft. Side-by-Side...

1 Answer

My freezer is working but fridge has stopped any ideas in what could be wrong. The coils where dirty I have cleaned them..

Does this unit just have one thermostat? is this a frost free unit? does the cooling for the fridge come from the freezer side compartment via internal fans, if so are they working?

well done on cleaning the coils by the way, did you notice the fans down there running and latent heat being dispersed? (FROM COIL)

Jun 24, 2009 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Freeze works fine, food side at 50 degrees.

Is there a fan that blows air over the cooling coils in the freezer? Not sure if side-by-side fridges have this. This was the reason for my top freezer / bottom fridge. Air was not being blown around the freezer and down into the fridge.

Feb 19, 2009 | KitchenAid KSRS25IL Side by Side...

1 Answer


pull your refrig away from the wall and check to see if your compressor is running i'm willing to bet that the start relay is bad you will here a humming and then clicking noise approx every 3-5  mins. its a very easy repair get part number 8201786 from whirlpool it has detailed instructions and should only cost you 40-60 dollars for part.

Jan 22, 2009 | Whirlpool Refrigerators

1 Answer

Whirlpool side by side - refrigerator not staying cold

How old is it? have you ever cleaned the coils under neath where the dust gathers?
I've seen people that never cleaned the coils underneath and behind the plastic grill at the bottom front of the fridge that had a warm fridge and the after they used a refrigerator brush down below were okay the next day!They had 2 inches of solid dust under there blocking the air that is supposed to be passing over the coils to cool the system!! Get out the book and read the directions how to do this procedure that I'm telling you about first before you call service! If it's not caked with dust and obscuring
the site of the coils, then you need service instead!
Bless You

Sep 07, 2008 | Whirlpool GS6NBEXR Side by Side...

Not finding what you are looking for?
Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System Logo

382 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides