Question about Miele Blue Moon Bagged Canister Vacuum

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Blue Moon S658 Miele vacuum problem where suction cuts off. The power light stays on. Sometimes I lose full suction, and other times I just lose partial suction. This shows on the handle by going from 1000 to 400, or nothing. Any thoughts on what this could be?

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  • jemun1967 Mar 08, 2009

    Hi all, to answer the first Clarification...  The Motor just run's down to know sound, or minimal sound based on the amount of suction lost.  There is not an unusual smell involved in this.  The suction cuts off and most times does not return until I select the buttons on the hose again to turn the suction back up.  There are a few times where the suction just drops from 1000 to 400 instead of 0 and there are times where the suction will go from 1000 down to 0 and then back up to around 400.  Now what I have noticed is that if I don't move the hose (great help when you are trying to sweep!) the suction does not diminish in any way, but as soon as I start the sweeping motion I start seeing issues.  Sometimes the sweeper does run without issue for a short period of time.  

  • DaveLuk Mar 27, 2009

    similar problem, in this case with model Revolution 500 model S556 (I know, well out of warranty!). The motor cuts down from 1600 to 300 for no apparent reason. It's been happening for several years, maybe every 5 mins of use, but today every 15 secs or so. The motor's not starining or overheating, there's no blockage, and the hose seems fine.

    Same solution for this model as posted already?


  • Philip Gaut May 11, 2010

    When you lose suction, Is there any change in the sound from the motor? Is there any unusual smell? How long is suction lost for, and does full suction return by itself or do you have to do something for that to happen? Any further clues?

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This is a problem with the circuit board in the SES-125 hose. If you replace the hose, this problem will stop. Unfortunately this is the only solution to this problem.

-R

Posted on Mar 07, 2009

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We've had the same problem for years. (In fact, when we first reported the suction power shutoff problem in 2002 it was the first they'd heard of it.) They came out and picked up the vacuum and took it in for testing. After a couple of months we got it back with a new hose and the explanation was that it was a problem with the circuit board in the hose.

I just got off the phone with a tech at Miele, (Dec 17, 2009), complaining about this problem happening AGAIN and we've already had to replace the hose THREE times since the original problem was diagnosed and have had to pay TWICE for the new hose. Was asked to take the unit into our local service center and have the tech there contact the tech at Miele to see if they can get to the bottom of this problem once and for all.

This has been THE WORST vacuum we've ever owned, and we should have kept the Miele White Pearl that we had before "trading up(?)" to the Blue Moon Model.

Posted on Dec 17, 2009

  • sparlingco Jan 23, 2011

    There are three slip rings around the hose where enters the handle. If you disassemble the handle you will find these and three spring type contacts that are not shielded from dirt (poor design). Clean these with a toothbrush and some alcohol and you'll most likely be back in operation. Be careful in the handle disassembly as the plastic clips and guides are not robust.

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Power Problem


Hi There,

Unfortunately this is being caused by static electricity building up in the electronic controls in the handle of the hose. I've seen this problem on numerious occasions, and in fact I have the twin brother of the Blue Moon, or the Silver Moon which used the same hose, and has the same problems in my own home.

The good news is that Miele has redesigned the hoses to fix this, and I have never seen a single problem on the newer style hoses. I guess the bad news is that the hose is not cheap.

I would recommend to you to go ahead and purchase the new hose. The average life expectancy of your Miele is 20-25 years, so you still have a lot of life left in your vacuum.

Here's a link to the SES125 Hose that fits your Miele Blue Moon on our website:
http://www.govacuum.com/miele-165.html

To change the hoses out, simply push the two tabs on the end of the hose that plugs into the vacuum, and pull the hose backwards until it disconnects. You'll see on the end of the new hose electrical connectors. Simply line these up with the opposity receptacles on the canister and push the hose down until you hear a snapping noise.

I really hope that this information was helpful to you. If you have any follow up questions, or would like a clarification, please use the comment box on this page.

If this was able to help you fix your machine, please be so kind and rate my repair or leave me feedback. This is really appreciated.

Thanks again,

Chris Jones
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Jun 15, 2010 | Miele Blue Moon Bagged Canister Vacuum

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I just bought a Miele s558 Silver Moon, seems like it's from 2000 or so. If it's in good condition, can I expect this machine to last another ten years? Or would it have been better to buy a lower end...


Greetings from GoVacuum,

Ahh, the Miele Silver Moon model S558i. This is great model that I know a lot about because I actually own this exact model. I have had my Silver Moon now for going on 10 years, with almost no problems. The motors in the Silver Moons are excellent, and should last 20 or 25 years without problems. This particular model did have one major problem however. This is the first model that Miele put the suction controls in the handle of the hose of the vacuum, allowing the user to easily adjust the suction setting with fingertip controls. The problem with these models is that static electricity (usually happens when vacuum carpeting) causes the hose to shut down the power to off. You can be in the middle of vacuuming, and all of a sudden the vacuum will turn off. You can easily turn back on the vacuum with the push of a button, but it's irratating for sure.

Miele did come up with a solution for this problem with a newly redesigned hose, part number SES125-3. Since this new design has come out I haven't had a single issue with my hose. The way you can tell if you have the old or new hose is by the numbers (or lack of ) on the different suction levels. If your hose goes up to 1100 Watts, then this is the older style hose. If you're hose simply has a minimum to high setting with no numbers at all on the hose, then this is the redesigned 125-3 hose.

If you have the older style hose, I would get the dealer that sold you the vacuum to exchange the old hose for the new hose, you definitely don't want to have to buy that new hose ($150+). If you have the new hose, then I would say stick with the Silver Moon over the newer Miele models, in my opinion the Silver Moon is one of the most durable models that Miele has ever made.

The only other thing you need to be careful of is the cord reel. When you are retracting the cord reel, it's best to kind of guide the cord back in, and take it slow rather then just stepping on the cord rewind pedal. The cord reel can sometimes be touchy, especially if you are rough with it. If you're careful with it, you should never have any problem with the vacuum cleaner as long as you change the filters on a regular basis as well as the bags.

I hope this helps, if you have any further questions, please feel free to contact me at chris (dot) jones (at) govacuum (dot) com.

Thank you,

Chris Jones
GoVacuum.com

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1 Answer

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Greetings from GoVacuum,

This problem is caused by the static electricity which causes the hose controls to jump back down to the off setting. I have seen this issue on several Silver Moon and Blue Moon models before.

The only way to fix this problem is to purchase a brand new, redesigned hose. The new hose can be purchased here; Miele Electric Hose Miele Part # SES 125 .

In fact, I'm so sure that this new hose will fix the problem to your Miele, that if you do purchase the hose from GoVacuum, we'll give you a 60 day satisfaction money back guarantee. If this hose doesn't fix your problem, you may return it to GoVacuum within 60 days for a full 100% refund, no restocking fees or shipping charges will be deducted. We'll even include a free return label you can use to return the hose to us at our expense!

If you have any questions, please feel free to send me an email, or request a clarification. I hope this helped you. If you found this solution helpful, please remember to rate this solution as helpful by clicking on the four THUMBS UP icons in the top right hand corner of this solution.

Thanks so much,

Chris Jones
GoVacuum.com

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