Question about Epson Stylus R265 InkJet Photo Printer
Just bought a new Epson Stylus CX8400. I installed the new printer cartridges that came with the printer as per the directions. Shook each cartridge 4 or 5 times, opened the package, removed the yellow strip, inserted the cartidge until it clicked, closed the cartridge door until it clicked, closed scanner cover. Then it scans for cartridges and gives me error B68/69 CANNOT RECOGNIZE INK CARTRIDGES. I have repeated several times. Same result. HELP!!!!
I had the same problem except it would not recognize any of the ink cartridges. I kept hitting the OK button over and over again with the same cartridges in place not removing them at all and it finally recognized them. Decided to go to maintenance on the printer to do a test, and it went right back to not recognizing the cartridges. So i pressed the OK button over and over again until it finally recognized all the cartridges again, but this time i did not try and go into the maintenance to do a test run. Plugged it up to the computer and it has been working ever since. So press the OK button until it recognizes the cartridges, and run no tests on it is what my solution was for the problem. Really is a pain but it works now.
Posted on Apr 06, 2009
Even if you think you have the cartridges in right, take them all out and snap them in again. I tried the idea above , pressing OK over again, but it wouldn't work until I reinserted the cartridges.
Posted on Apr 18, 2009
I have an Epson CX8400 and use recycled cartridges. When I put one in, I *do* get a warning message that it sees that these are not Epson cartridges. I get a "continue [down triangle]" message, and I hit the down arrow. It then says that this might cause problems, and do I want to continue (defaults to NO, so don't blast past this!) ... I arrow over to "yes".
It then lifts all error messages, and I can print again. My advice ... don't get too overly trigger happy and just keep pushing buttons, hoping for the best. Slow down ... read ... proceed.
Posted on Nov 06, 2011
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 16, 2011 | Epson Stylus CX8400 Series
Nov 24, 2010 | Epson CX8400 All-In-One InkJet Printer
Nov 13, 2010 | Epson CX8400 All-In-One InkJet Printer
Aug 20, 2009 | Epson CX8400 All-In-One InkJet Printer
Aug 05, 2009 | Epson Stylus CX4800 All-In-One InkJet...
Jul 29, 2009 | Epson Stylus CX4800 All-In-One InkJet...
Nov 10, 2008 | Epson CX8400 All-In-One InkJet Printer
Sep 07, 2008 | Office Equipment & Supplies
3,589 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: