Question about Syscan DocketPORT 465 Scanner

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"The scan was aborted because the scanner was not powered on....

...or not connected properly"

That is the message I get while attempted to use my DocketPort465 scanner. Trouble is, the scanner is connected properly on both ends. I uninstalled and then reinstalled the software and I am still getting this message. Help?

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5 Suggested Answers

6ya6ya
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SOURCE: Epson 3490 Scanner not communicating properly with PC

The new PC was Vista and the CD that came with the scanner completed loading a driver without complaint. However, a new driver was needed for Vista. After downloading the new driver from Epson, uninstalling the old driver and installing the new driver, it worked.

Posted on Mar 06, 2008

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mohanchennai
  • 490 Answers

SOURCE: can't uninstall microtek 5900 scanner

This is a funny problem. Try & locate SCanwizard 5 files and delete them. Complete the registry deletion as suggested. Run scandisk. Install and uninstall Scanwizard 5.

Posted on Mar 09, 2008

  • 79 Answers

SOURCE: Exact same problem

firstly I hope the model number is correct. if yes try once again the following steps.

disconnect the Docketport from usb. go to device manager and see there devices marked with yellow exclamation mark. remove them and restart the windows.

1. download the driver and install it
http://www.docucap.com/drivers/DocketPORT465_v1_1_4_setup.exe

2. secondly Docketscan application is needed ..download it too and intall
http://www.docucap.com/drivers/DocketPORT465_v1_1_4_setup.exe

now try connecting the dockerport
I hope this should make things work.

Posted on Aug 07, 2009

muntejaya
  • 10421 Answers

SOURCE: Problem with DocketScan ii software

Please install again the driver. You can get it downloaded at : www.nodevice.com/driver/company/Lexmark/Printer.html
www.lexmark.com/
www.driverslab.com/drivers/Printer/Lexmark/9/63.html

Posted on Feb 12, 2011

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