Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune will not play when charging

My Zune will not play when it is charging via usb. Is this normal?

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  • ruth_waid Mar 09, 2009

    My ZUNE will not play in my CAR if it is charging on the USB connection.

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  • 7 Answers

If your software is running on the computer it is. if the zune prograam is on turn it off and it will still charge and you can listen to it

Posted on Mar 09, 2009

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Hi,

I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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Your charger may be damaged, if the device is charged via USB, your USB port may be damaged / disabled, try an alternate USB port / computer, try an alternate charge of exact specifications.

Your battery may be damaged, the unit may be damaged. If your Zune is still under warranty, request an RMA from the manufacturer.

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http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

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Please help!!!!!!!!!!!!!!!!!!!!!!1


My Zune 30 is frozen. What should I do?
Follow these steps:
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  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
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now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

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I have the same problem, it is completely frozen and will not turn on or off even after I charge it. It appears to be completley frozem, help!

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