Question about HP LaserJet 5000dn Printer

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I have HP 5000N Laser Jet print with "Close Top Cover" Error Message. I check (SW401) switch on and replace Terminal PCA (RG5-3560) and change/ check DCC Controller board(RG5-3517). I have check all my wire & cable. Both board in other HP 5000 I have.

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  • CE Hightower Mar 14, 2009

    Thank you for your help, but if you read the Error Message it say "Close Top Cover". I have check my Service Manual for HP 5000, Chapter 7, Table 7-5 Alphabetical Printer Message there and can't find it.

  • CE Hightower Mar 15, 2009

    POCBM

    I have check The Cover Assembly, I have 4 of them. But I did this one and other i have they all work

    Charles


  • CE Hightower Mar 15, 2009

    I'll check this and Thank you

    Charles


  • CE Hightower Mar 26, 2009

    Thank you for your help!!!

  • POCBM
    POCBM May 11, 2010

    Is the error "Close top cover" OR "Open and Close Top Cover".?

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This may sound dumb but since you have another machine and have tested the switch and changed boards...have you tried swaping the top cover. I don't have a machine to look at or a very good picture but as I recall the part that activates the switch is on the cover maybe broken off or bent.

Posted on Mar 15, 2009

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10.10.00 supply memory error


10.00.00 SUPPLIES MEMORY ERROR alternates with For help press ? Description An error has occurred in one or more of the printer supplies. Values of xx and yy are listed below: xx
  • 00 = memory is defective
yy
  • 00 = black print cartridge
Action
  1. Turn the printer power off, and then turn the printer power on again to clear the message.
  2. If the message persists, go to this site for HP support (http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?locale=en_US&prodTypeId=18972&prodSeriesId=238800) .
  3. If the printer has a 500-sheet Tray 3 installed, turn the printer off again and replace the print cartridge with a new HP print cartridge.
  4. Turn the printer on again.
  5. If the error does not clear, turn the printer off and remove Tray 3.
  6. Turn the printer on and verify if the error clears.
If the error does not clear, contact HP support. reference site:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl51389#A3
Another option would be: 1. Open the top cover, remove
the print cartridge, and
reinstall it.

2. Install a new HP print
cartridge.

3. Check the connection
between the
DC controller PCA
(location J97) and the
memory chip on the print
cartridge (location J600).

4. Replace the memory chip
cable and contact assembly.

5. Replace the
DC controller PCA.

kindly read this forum 1st:http://www.fixyourownprinter.com/forums/printer/35236

Aug 26, 2011 | HP LaserJet P3005 Printer

1 Answer

Problem : 10.92.00 cartridges not engaged. The front door do not close probably I removed all cartridges the front door closed and the printers worked. Reinstalling the cartridges failed with same error...


10.92.00 The Black print cartridge are not engaged correctly.

? Open and then close the front door.
? If the message persists, make sure all the print cartridges are seated correctly.
? Clean the contacts on the memorycontroller PCA.
? Make sure that connectors J302, J303, J304, and J305 on the memorycontroller PCA are seated correctly. Also make sure that connector J1020 on the DC controller is seated correctly.
? Replace the memory-controller PCA if it is damaged.
? Check the gears on the print-cartridge drive motors. Replace defective motors.
? Replace the DC controller.

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HP DesignJet 1050C stops printing - no error message


check all connectors on main pca. check trailing cables on carriage assembly. main pca may be bad.

Sep 08, 2009 | HP DesignJet 1050c plus InkJet Printer

2 Answers

59.40 error code


That's a main motor error, something could be jammed in transport, or a generic toner cart. that is too hard to turn, try powering on with toner removed...

Aug 20, 2009 | HP 4250 Monochrome LaserJet Printer

1 Answer

HP 4550 Color Laser jet reports no "errors" yet does not print


HP 4550 Color Laserjet Printer - Blank or white pages :

01. Your software application is sending an extra page-eject command.

02. Check the software’s printing configuration information. There is a problem with the network configuration.

03. Some sharing devices on networks may generate a blank page as a separator.

04. Check with the network administrator.

05. The printer may be feeding two or more pages at once because the paper is difficult to separate.

06. The sealing tape has been left in the toner cartridge.

07. The toner cartridge is empty or defective.

08. The laser scanner door does not open properly.

09. Remove and reseat the toner cartridge.

10. Check the laser scanner shutter door for proper operation.

11. The toner cartridge guide is damaged,
improperly positioned, or missing.

12. There is no transfer roller voltage.

13. Perform the Half Self-Test Functional Check to check all other electrophotographic processes.

14. Replace the transfer roller if necessary.

15. The high-voltage connectors are mounted on the high-voltage power supply (HVPS) PCA and protrude into the toner cartridge cavity.

16. Check the springs for functionality. Clean if dirty; replace if defective or missing.
The HVPS PCA is defective.

17.The DC controller PCA is defecti  There is no drum ground path.

18 Check the drum ground.

19. The laser scanner cable assembly is defective
.
20 The page length and margins are not set correctly for the paper size. Verify that the ribbon connector at J1307 of the HVPS is
properly seated.

21. If the HVPS has been removed recently, verify that the ribbon connector from the DC controller PCA to the HVPS is properly
seated at both ends..

22. Verify that the photoconductive drum is rotating properly. Perform is the drum diagnostic test to visually observe if the drum is rotating.
23. OR using a felt-tipped marker place an index mark on the edge of the drum outside the image area. Turn on the printer (wait for
drum rotation to occur), and then look to see if the drum has
24. moved. If the drum has not moved, investigate the mechanical
and electrical drum rotation circuitry and movement mechanisms.

25. The imaging drum shutter may not be retracting. Replace the imaging drum.

26. Lst but not the least, please fry to have the Printer int the Setcie

27. Use only HP Authorized Genuine catridges only


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2 Answers

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It is an error with the laser scanner unit
1 Press ( SELECT button) to continue.
2 Turn the printer off and then on.
3 Reseat the connectors between the
laser/scanner and dc controller
PCA (J83 and J84).
4 Replace the laser/scanner assembly.
See Laser/scanner assembly.
5 Replace the dc controller PCA. See
Dc controller PCA.

If nothing from above works and the printer is no longer in warranty, it is possible if the printer is being used in a very dirty or dusty enviornment that the lens and optics of the laser/scanner are so full of debris that the beam detect error occurs. You can remove the top cover and the big black box in the center is the laser scanner assembly. Remove the screws securing the top cover of the laser scanner and remove and clean up all the optics to include the main mirror in the front. I usually use a damp q tip and for the mirror I slide up from toner cartrdige shutter area and observe from the top as it cleans the mirror. Removing the complete assembly on this model is not easy since there are a couple of cables going to the dc controller which are difficult to remove so removing the top of the assembly is easier.
Here is the service manual:
http://www.feedroller.com/Store/Service%20Manual/LaserJet%204250-4350%20(%204200-4300)%20sm.pdf

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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4 Answers

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1 Answer

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The printer is unable to read the electronic information (e-label) on the print cartridge so that the printer can keep track of the page count for the print cartridge.
1.
Open the top cover, remove
the print cartridge, and
reinstall it.
2. Install a new HP print
cartridge.
3. Check the connection
between the
DC controller PCA
(location J97) and the
memory chip on the print
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4. Replace the memory chip
cable and contact assembly.
5. Replace the
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