Question about SanDisk Sansa Clip MP3 Player

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Why won`t my sansa mp3 player work?

My mp3 player isn`t recognized by the computer even though i installed tehe driver from the cd it came with.

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What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you

Posted on Mar 06, 2009

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My computer won't recognize new SanDisk sansa clip. My computer won't read CDs, thus won't read the installation disk. Is there anyway to download what's on the CD so the computer will recognize the MP3...


Driver:
http://www.sandisk.com/sandisk-support/driver-download-wizard

Manual:
http://www.sandisk.com/sandisk-support/warranty-and-user-guides

Sansa Media Converter:
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My sansa mp3 player isn`t recognized by the computer


It may depend on your operating system, but there are known issues in vista. There is also a hotfix from microsoft. This is from the Sansa Website FAQs at http://www.sansa.com/support/sansa_clip/faqs

My Sansa player is not recognized by my computer when I connect it.

The most common reason for this problem is not having the latest Windows Media Player installed, or having a Windows OS version that is not supported by the Sansa player.

The Sansa players support Windows XP SP2 and Windows Vista and above. If your operating system version is supported by the Sansa player:

SOLUTION 1 – Download and install the latest Windows Media Player

SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199

SOLUTION 3 – If that didn’t help, download and Install the MTP Porting Kit (click here)

SOLUTION 4 – If that didn’t help, try connecting the device to the PC using MSC mode

On the Clip: Go to Settings > USB mode & choose MSC

I hope this helps and please don't forget to rate my answer.

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