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Start your computer in safe mode to start with, and try to run your anti virus from there. If you do not have Av software go to Avast.com this is THE best FREE Av software on the net. Then Go to malwarebytes.com for their free one time test software these two together should find and rid your computer of most any virus. Next is to try and search the net for a specific solution to the virus you have.
On another computer download ccleaner portable edition and advanced system care portable edition and put them on a usb stick or sd card. Run ccleaner on your laptop to erase undesirable files, then run advanced system care which deeply cleans spyware, malware, registry issues, and security issues. Afterwards, reboot your laptop. Hope this helps!
use this file recovery program named asoftech data recovery to scan your computer and then recover your files. http://www.asoftech.com/adr/ This software scans all storage space and then join pieces together to recover files. So even virus affected your file table, and put virus to boot sector, the program can still be used to recover your files.
If your computer is getting slower even through a recovery, you should try making sure that all the cooling fans are clean. Just take a can of compressed air and give it a blast into all the air vents in your laptop. Make sure you do this with the battery out and the power off, just in case a little condensation gets inside the laptop. Norton should be able to prevent viruses, but browsing habbits mean a lot when it comes to viruses. Avoid downloading files through peer to peer software. Many websites will install spyware onto your computer, and many software downloads try to bundle programs that run in the background on your computer. MSN messenger, for example will by default try to install the MSN toolbar, and other small bits of software that can add up to really slow down the machine. If you're using windows Vista, it's good to have at LEAST 1GB of RAM, and even then Vista can demand much more, causing you to fall into paging file usage, which really slows a computer down. If you're using Windows XP, make sure that you are completely up to date, as many exploits have been discovered, and patched with automatic updates.
type into your search engine------avir free------ and download the avir antivirus free program. It is super terrific and will definitely get rid of your whatever you have. I have tried a large number of those programs, include some I paid for, and none of them stand at the front door and keep stuff out. All of the others will get rid of it once it is already in but this one stops it from entering. It is the only program I would use for stopping and getting rid of viruses, worm nd malware.
depending on the type of "malware" you have the AV software should be able to remove or quarantine it. Do you know the name of the virus/infection? Do you have an expired version of any AV software? If so remove it with manufacturer's "removal tool" before installing any "new" software. If your laptop doesn't have any AV software or it's expired, I would go purchase PC Tools INternet Security or Webroot Antivirus w/ Antispyware. Once installed, boot computer into safe mode (tap F8 while starting) and run full scan.
You may have a boot sector virus. At my bench I would remove your hard drive and install it on one of my towers and run a virus scan on your hard drive. Recovery from a boot sector virus is very difficult using tools found in Hiren's Boot disc, a cdrom that contain various programs to recover a hard drive.
Lastly, you may simply have lost the boot strap loader (even though this doesn't make any sense if you have used your recovery CD and recovery partition with success. If you boot and hear a beep, press F8 repeatedly immediately after the beep and you'll receive the recovery bootup option screen, choose Safe Mode first and see if that works, if not choose last know good configuration and otherwise if offerred choose use System Restore.
If all this fails you as a user you need service from a professional.