Question about Dell Dimension 8400 PC Desktop

3 Answers

When installing a new hard drive the system bios recognize the drive. However, when I start to install Windows XP, the program does not see the drive as being present. How can I get the computer started again?

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  • gregathomas Mar 06, 2009

    I downloaded the following:








    document.write("Intel(R) Matrix Storage Manager")Intel(R) Matrix Storage Manager
    (6930KB)
    8.7.0.1007
    1/9/2009




    document.write("Supports SATA RAID 5/10 on specific desktop platforms, SATA RAID 0/1, AHCI, and matrix RAID on specific desktop and mobile platforms")Supports
    SATA RAID 5/10 on specific desktop platforms, SATA RAID 0/1, AHCI, and
    matrix RAID on specific desktop and mobile platforms










    Read Me
    (txt)

    Release Notes
    (htm)






    OS:Windows
    Server* 2003, Windows Server* 2003 Enterprise x64 Edition, Windows
    Server* 2003 Standard Edition, Windows Server* 2003 Standard x64
    Edition, Windows Server* 2008, Windows Vista*, Windows Vista* 32,
    Windows Vista* 64, Windows* XP Home Edition, Windows* XP Media Center Edition, Windows* XP Professional, Windows* XP Professional x64 Edition

    Copied it to a disk. The file just say iata87enu Setup.exe. When I got to select S. I press S and the computer looked for the disk, but nothing happened. I had to Esc out.

    I am not sure I copied the correct file.


  • gregathomas Mar 06, 2009

    By the way it is a Maxtor SATA drive.

  • gregathomas Mar 06, 2009

    Leecom72,
    The major problem that I have with your solution is that the Dell Dimension 8400 doesn't have a floppy drive. I have another computer that has a floppy drive to create the files but no way to get it to the Dell. Any possible other solution?


  • gregathomas Mar 06, 2009

    Leecom72,
    Yes I have a 2G USB stick.


  • mrninja
    mrninja May 11, 2010

    dont forget after you partition hard drive you need to format it

  • Randall  Trahan
    Randall Trahan May 11, 2010

    Before we get to deep into it, take the hard drive out and check the jumper settings. If it is the only hard disk then it should be set to Master and should be the only disk on the SATA cable..if you have a CDROM or Floppy then it still should be set to master and other set to slave Let me know what you find out..and we'll take it from there.

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What type of hard drive is it. Sound like you put in a SATA hard drive. You need to load the drivers for that hard drive. During the Windows XP setup it gives you an option to load 3rd party drivers that what is sounds like you need to to.

Posted on Mar 05, 2009

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  • Master
  • 741 Answers

All of the above and you can also go to control panel/adm tools/disk management/click on the hard drive and click format..follow the wizard see if that does it..

Posted on Mar 06, 2009

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  • Dell Master
  • 4,806 Answers

Hi there.
What you need is the "intel matrix storage manager". This is because your are trying to install XP on a SATA drive with intel chipsets.
Download the drivers for the correct operating system you want to install, which in your case will be XP , read the instructions carefully as you will have to create a floppy disk or USB pen that holds the drivers on them.
You will be told to press F6 to install 3rd party drivers during XP setup.

Get matrix storage manager here >>>>>>>

http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=2101

Good luck and thanks for using FixYa!!

Posted on Mar 05, 2009

  • 1 more comment 
  • Lee Hodgson
    Lee Hodgson Mar 06, 2009

    Hi again.
    You should have these files downloaded>>>> txtsetup.oem, iastor.sys, iastor.inf, iastor.cat, iaahci.inf, iaahci.cat. Have you got these files? these are what you need to copy to a floppy disk that has been formatted in FAT.
    Let me know if you have them or not.


  • Lee Hodgson
    Lee Hodgson Mar 06, 2009

    in that case you will need a USB drive, something around 64 meg.
    have you got a flash drive?


  • Lee Hodgson
    Lee Hodgson Mar 06, 2009

    2GB might be too big but you can give it a try, format the flash drive in FAT and copy the files, txtsetup.oem, iastor.sys, iastor.inf, iastor.cat, iaahci.inf, iaahci.cat. onto it and plug it into the back of the PC.
    restart the PC and boot from the install disk, during initial setup look out for "press F6 to install 3rd party drivers" at the bottom of the screen, if you hit F6 in time it should load the extra drivers, if that doesn't work then you will need a USB floppy drive.



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