Question about Xerox Phaser 8550DX Laser Printer

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Xerox Phaser 8500DN printer error : 09,037.45:67244

Xerox Phaser 8500DN printer has following error :
09,037.45:67244

I removed the yellow ink blocks and replaced them with new ones, error won't clear.

Posted by on

  • aggarrett Mar 05, 2009

    Turned out that someone had stuck in 8400 ink (wrong shape) in this 8500 printer.  


    Used a slender screwdriver to pry stuck ink sideways so could pull it out.  Pulled it out by levering it back and forth with slender screwdriver, bent paperclip and letter opener through the slots in clear plastic guide.  (whatever works and doesn't damage the printer)


    Next, needed to clear the ICS fault.


    1. - Shut down printer
    2. - Hold back button and info button (has the ? sign) together and do not let go and turn on machine.  (Don't let go until you see XEROX banner stop and you see "entering service menu" then let go.)

    3. - The screen will turn black for a couple of minutes while internal audits are being run.  After this the admin menu will pop up.
    4. - Scroll down to ISC fault.  Clear the fault.

    5. - Hit back button to get out of that menu, then scroll to "exit diagnostic menu"


    Once entered customer menu, entered long warmup phase.

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Please clear the ISC Fault (Ink Stick Count) from the Service diagnostic menu under function.

Posted on Aug 21, 2009

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  • 7 Answers

09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jun 10, 2009

1 Suggested Answer

pineworks
  • 4041 Answers

SOURCE: Xerox Phaser 8560 - error code 09 037 45 108564

Hi there

That's a ink loader error, due to the 8200 ink stick; to fix it:

- Power down the printer.
- Hold the back button and the info button at the same time, without letting go, power up the printer.
- Keep holding down the buttons until the XEROX logo comes fully to the center of the screen, keep holding for 2 more seconds, then let go. I'll take about a minute or two for the Diagnostic screen to come up, the display will turn blank and black.
- When the Diagnostic screen comes up go to down to the Function or Exercise option, there will be an option that says "clear ISC faults" it'll ask you to press OK to confirm, after you do then you will exit Diagnostics and the printer will reboot.
It should be fine until it happens again. Until all the 8200 ink is gone you will probably be doing this a few more times. Also make sure the 8200 ink is not jammed inside the ink loader, if it is then you have to un-jam it some how.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Posted on Mar 02, 2010

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1 Answer

How do you fix error "07,010.43:14085" on the Xerox Phaser 8400


The error is normally caused by the print head wiper being stuck to the print head or the print head pivot block being contaminated with spill over ink.
To clean the block you remove the left side cover. There is a stainless steel block about 1 inch by 1 inch about midway back on the lower frame. It would most likely have a lot of yellow ink in it.
If the wiper blade is tacked to the print head, you would remove the right and left cover. then remove the ink loader. ( where you place the ink sticks.). Once you remove the ink loader you are in the print head drum area and would gently detack the blade from the print head, then run the eliminate light stripes in the troubleshooting menu.

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Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

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3 Answers

Xerox error code 09,038.46:350??


Hi. The error code you are referencing is referring to Black Ink Stick Count Failure.
  1. Make sure you are using Phaser 8500 ink sticks
  2. Make sure the ink sticks slide properly
  3. Remove any broken or partial ink sticks from the ink-loading bin
If the fault code is still displayed you will need to contact support to schedule a service call.

Please check out the online support at www.xerox.com\support

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1 Answer

Xerox Phaser 8560MFP/N System error 09,038.46:950


Hi mary_ballling:

Here is you problem.

9,035.4x through 9, 038: Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.

Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to Step 2.
Run clearISCfault test to clear the error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to Step 3.
Remove any blockage and/or replace the ink stick.Run
clearISCfault test to clear the error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace the printhead.
Replace the ink loader assembly. Run
clearISCfault test to clear the error

Hope this helps

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1 Answer

Error code 09.036.44:38950


09,03x 35 = Cyan 36 = Magenta 37 = Yellow 38 = Black The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error. Turn off the printer. Turn on the printer. As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display. Release the buttons, it will now come up in the service mode. Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok. Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Jun 07, 2009 | Xerox Phaser 8500DN Printer

1 Answer

We have a phaser 8500dn error code 07,010,43:5027, please help


Hi
Your print head is not moving properly.
If the printer is not level, then ink seeps down the print head and get into the print head mechanism.
Check and clean this out.

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Xerox Phaser 8550 printer error 09,037,45:23780


Hi,

This means the Yellow ink sticks are jammed in the machine, open up the top of the machine and check if the sticks can slide freely up and down and remove any broken sticks.

Niallbt

Mar 31, 2009 | Xerox Phaser 8550DP Printer

1 Answer

Xerox Phaser 8500N Printer Error 09,037.45:9085


Hi Signrite: This should help out. It looks like you are having a problem with yellow.If you are using a third party ink (non Xerox) then you may be having a printhead.

9,035.4x through 9, 038:
Fault codes associated when ink count flags are stuck
after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5
for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Troubleshooting Procedure
Step Questions and Actions Yes No
1 1.
Are the ink sticks all Xerox ink? Go to
Step 2.
Advise
customer. Run
clearISCfault
test to clear the
error.
2 1. Manually verify that the ink stick is able to
advance in the ink loader chute.
Go to
Step 3.
Remove any
blockage and/
or replace the
ink stick.Run
clearISCfault
test to clear the
error.
3 1. Run the appropriate Ink Melt [1, 2, 3, 4]
Heater
test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
2. Did the test pass?
Replace
the
printhead.
Replace the ink
loader
assembly. Run
clearISCfault
test to clear the
error

Nov 24, 2008 | Xerox Phaser 8500N Printer

1 Answer

Phaser 8500dn error code 07,010.43:91955


What is happening is your print head is not moving properly. The 2 most likely problems are these.
Since you mention the maintence kit and tray will not come out I suspect the first.
What happens is if the printer is not sitting level, both front to back and side to side, ink will seep down the print head and get into the print head pivot block. If you remove the covers that block is a 1 inch by 1 inch stainless steel block. located on the left side of the machine, ( looking from the front). It is located about 2/3rd of the way back on the lower part of the frame. Take a look at it, you will probably see yellow ink contamination in the block. You may have to use a pair of chennel lock pliers to remove it, but once removed you need to soak it in warm water to easily clean it. clean the block, the shaft that runs through it and remove the excess ink spilled into the machine. Honestly the easiest way to do that is to remove the print head. If you need to go that far let me know if you want to remove it and I will send directions.
Secondly the print head wiper blade could be tacked to the print head. That will happen if you shut the machine doen improperly, or if there is a power failure or the machine is being unplugged instead of shut down. That would require the removal of the ink loader, ( where you add the ink sticks) to access the print head / drum area. You can then gently detack the blade from the print head. Then run the cleaning cycle.

Nov 18, 2008 | Xerox Phaser 8500/DN Printer

3 Answers

PHASER 8500DN ERROR CODE: 09,038,46.8515


That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.

Mar 08, 2008 | Xerox Phaser 8500/DN Printer

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