Question about Xerox WorkCentre C2424DN All-In-One Laser Printer
More than likely , with the fact you said it has reset several times, I really believe the print head block is filled up with ink.
You have to remove the scanner, document feeder assembly. Then remove the left side cover, ( looking from the front that is). Most likely you will have to wind up removing both covers.
Anyhow. On the left side, on the lower portion of the frame, about 2/3rd way back, you will see a stainless steel block. about 1 inch square. It has a spring over it.
What normally happens with a 2424 and other solid ink printers is this, they are not sitting level, either front to back and or side to side. The ink spills over from the catch tray and gums up the print head block.You just pull back on the spring and latch it to the left. Then take some channel lock pliers and remove the print head block. It may take some effort. It will most likely be filled with yellow ink. Soak it in hot water and clean that and the shaft well, also remove as much of the excess ink spilled into the machine as possible. With the fact that you have been able to reset it and now it stopped, I suspect the print block is really dirty.
Once you get the machine back together, take a level,and place it on the platen glass and level the machine front to back and side to side to eliminate spillage as much as possible.
Let me know, But I am very sure this is your problem.
Posted on Mar 06, 2009
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Posted on Jan 02, 2017
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