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Perhaps you should ask for replacements and ask for a bar code scanner who reads 13 numbers because even how many times you try it over and over again if the function of the scanner is limited in reading 12 number the results will be the same..Hope it can Help you.
Most scanners will convert UPCA to EAN13 as you scan if you have that setting checked. A 0 will be added in front of the UPCA to make it an EAN13. Nothing else changes. You can read about this stuff on Wikipedia.
The cd which comes with the player contains a program called "Arcsoft media coverter". You need to run your videos through that program to get them into a format accepted by the Insignia.
Another option is to use a different converter program (basically, the primary answer is that you need to convert your videos to a format the Pilot recognizes), but the options are too numerous to expand on. I'll refer you to anythingbutipod.com which has an excellent Insignia section.
The default setting for this scanner is EAN13 enabled. This means that all 12 character barcodes will be changed to 13 characters by adding a zero in front.
How to Disable:
Open the manual that came with the scanner (it's available to download on the Cipherlab web page if you don't have it).
Find the UPCA Parameters barcodes (currently page 29). The next heading down is Convert to EAN13. You will see the disable and enable barcodes.
1) Scan Enter Setup Barcode (on practically every page of the manual at the bottom). The scanner will beep 6 times.
2) Scan the Convert to EAN13 Disable barcode. The scanner will beep once.
3) Scan the Update barcode at the bottom of the same page.
Your scanner should now read both 12 and 13 character barcodes correctly.
you are probably reading to a inteligent software package like Excell, which sees the inputted data as a number (so ignores leading zeros) you need to specify to the sytem that the incoming numbers are TEXT not numbers.