Question about Gateway 310S (2900621) PC Desktop

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Disk dirve not being read.

I have two disk dirve in a Gateway Model 310S. It did read both but now wont read either one of them. One is a DVD burner and the other is a DVD drive.

What is there I can do to fix the problem? Is there a wiring diagram to where I can see if them are hooked up right?

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  • 3 more comments 
  • tazman052186 Mar 05, 2009

    A new drive was put in by someone elas and before that is read now it wont read any of the two.

  • tazman052186 Mar 05, 2009

    A DVD drive was installed. But Im not sure if the drive was new or not. Because before the one was installed it was reading that there was a Local D in the My Computer file. Now there isnt any there. The is just Local C and a Floppy. Under My Computer file.

  • pixelpowered May 11, 2010

    Either the dvd-drive is not jumpered correctly (there is physical jumpers that tell the drive how to react on the cable) or the device is not getting power from the power supply (there should be a 4 pinned molex going in the rightside of the drive). A good diagram step process for looking into this to emphasise this:

    I started the link at step 4 because step 5 shows what a power cable is looks like.

    Unfortunately you will have open the computer to view all this. If you have a camera to take a picture of the setup it would be great. You might also have to consider asking the person who installed the drive to assist in opening it.

  • pixelpowered May 11, 2010

    Most likely the installation of the new drive (was it a new DVD or HDD drive?) was not jumpered correctly. Please note what was installed and what is installed currently in the machine. Manfacturers of the drives will allow a better guide on a proper diagram for installation.

  • Jeremy Husby
    Jeremy Husby May 11, 2010

    Would there be a reason they would not be hooked up right?



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I agree, it's either not jumpered correctly or the IDE cable isn't seated all the way. May have been partially pulled loose from the MoBo when the new drive was installed...

Posted on Mar 06, 2009


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