Question about RCA TH1602 MP3 Player

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Frozen at the opening screen, can't be detected by the computer

When I turn it on, the Pearl logo comes up, but there's no movement to show it's booting up, it's just stuck. I can't even turn it off; I have to remove the battery to shut it down. When I plug it into the computer, the unit can't be detected so I can't download the firmware to get it working again.

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  • stinkydaddy Mar 05, 2009

    turn of and nothing but the pearl logo, Plug into Computer and nothing, do a firmware update and it comes back as 0.0.0.0 firmware loaded.

  • smileygp Apr 22, 2009

    Same thing. Turn it on and it freezes at the 'Pearl' screen and won't initialize therefore it isn't detected by the computer and I can't download the firmware for it isn't reading it and won't go past the initial screen as it says on the troubleshooting for firmware

  • karenj67 Apr 27, 2009

    frozen at the opening screen, can't be detected by the computer

  • Anonymous May 08, 2009

    i hate this ....i have the same problem

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  • 2,335 Answers

Actually, the firmware software will fix your Pearl even though the computer won't detect it right now. It worked for me and I've fixed my sony phone the same way. Try grabbing the latest firmware here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2243/related/1
And make sure you follow all the directions that popup, including removing the battery, holding play when you plug it in, and formatting the data area.

Posted on Sep 18, 2009

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